Create JSM ticket from Triage

Requests in the Triage channel can be easily converted to JSM tickets (issues) using the More Actions button. Follow the below steps to do so:

  1. For any request on the Triage channel, click on the More Actions button.

  2. This will open a modal. Here, select the File a JSM issue option and proceed.

  3. This successfully converts the request into a JSM issue.

The corresponding request channel thread on Slack now displays the Title, ID, and Status of the JSM issue.

You can read more details on using More Actions from Triage here.

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