Features of Linear Ticketing

Once you create a Linear ticket from Slack - ClearFeed enables the following:

  1. Replies on the Slack thread and the Linear ticket are synced bidirectionally.

  2. The corresponding request channel thread on Slack now displays the Title, ID, and Status of the Linear Ticket. Status changes on Linear are reflected on Slack.

  3. ClearFeed adds the following labels to the Linear ticket: Slack channel name, clearfeed

  4. Public comments from the triage channel are also synced back to the Linear ticket.

  5. Status change updates are also posted on the thread when the Linear ticket is moved to Done state.

Important Note about Linear ticketing with Slack-Connect channels

If you are using Linear ticketing to support customers who are on Slack-Connect channels - ClearFeed does not post the Linear issue details back to the customer channel and status updates are also not posted.

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