ClearFeed Ticket Management
ClearFeed Ticket in Triage Channel
Agents may prefer to only work on tickets and not all requests. In such a situation, it is advisable to configure the triage channel to only receive tickets. You can do this by setting the Triage Mode to Only Tickets. Learn more about that here.
When a ClearFeed ticket is created from a request, the request message in the Triage channel will include a 🎟️ emoji to showcase that there the customer request is a ClearFeed Ticket and has publicly visible properties.
ClearFeed Ticket on the Web Dashboard
ClearFeed requests which have been converted to ClearFeed tickets can be easily identified on the web dashboard as having a ClearFeed logo.
You can filter and view only requests that have been converted to a public ticket with the
Request with Ticket
filter.
You can also filter and view the number of requests that have been converted to a public ticket on the Insights page with the
Request with Ticket
filter.
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