Ticket Management

ClearFeed Ticket in Triage Channel

Agents may prefer to only work on tickets and not all requests. In such a situation, it is advisable to configure the triage channel to only receive tickets. You can do this by setting the Triage Mode to Only Tickets. Learn more about that here.

  • When a ClearFeed ticket is created from a request, the request message in the Triage channel will include a 🎟ī¸ emoji to showcase that there the customer request is a ClearFeed Ticket and has publicly visible properties.

ClearFeed Ticket on the Web Dashboard

  • ClearFeed requests which have been converted to ClearFeed tickets can be easily identified on the web dashboard as having a ClearFeed logo.

  • You can filter and view only requests that have been converted to a public ticket with the Request with Ticket filter.

  • You can also filter and view the number of requests that have been converted to a public ticket on the Insights page with the Request with Ticket filter.

Last updated