Ticketing Forms for Freshdesk
Configuring Freshdesk Forms
Creating Forms requires integrating ClearFeed with Freshdesk. Get started by following our detailed documentation.
Setting up Freshdesk Forms
After the integration, navigate to Objects in ClearFeed.
Select
Freshdesk
from the dropdown menu, and open theForms
tab.You will notice that a default Form is already created.
Default Freshdesk Form
The default Freshdesk Form, titled Default Freshdesk Ticket Form, is automatically created when you integrate your Freshdesk account with ClearFeed.
Default Freshdesk Ticket Form is associated with all tickets by default. This form has hidden field properties and allows for direct ticket creation.
Creating a new Freshdesk Ticket Form
Navigate to Objects in ClearFeed
Select
Freshdesk
from the dropdown menuClick on
Add Form
button and give an appropriate nameYou will be able to structure the Create form and the Edit form
From the right-hand panel, add relevant fields
Select the field properties such as
Default value
,Editable By
, andRequired field?
.Learn more about these field properties here.
Once you are done, hit Save.
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