Ticketing Forms for Zendesk
Streamline ticket creation and editing on Zendesk using Ticketing Forms
ClearFeed revolutionizes ticket management on Zendesk with Forms that streamline the creation and editing of tickets, directly from your request and triage channels.
This guide serves as a comprehensive resource to effectively utilize Ticketing Forms for Zendesk.
The steps for configuring and using Forms are covered in the below sections:
Advantages of Zendesk Forms on ClearFeed:
Simplified Slack Integration: Manage ticket creation and editing within Slack, minimizing the need for external applications.
Multiple Forms: Create one or more Forms aligned to your use case, and use them for creating and editing tickets on Zendesk.
Accurate Data Collection: A structured interface ensures precise customer data from the outset, reducing follow-up interactions.
Customizable with Integrated Zendesk Fields: Modify Ticketing Forms to include both standard and custom Zendesk fields, ensuring a streamlined ticketing process aligned with your requirement
Cost Efficiency: Utilize advanced Form features without the need for expensive Zendesk plan upgrades.
Limitations
Field Type Limitation: ClearFeed currently supports only specific Zendesk field types: Text, Multi-line, Drop-down, Multi-select, Checkbox, Number, and Date. More types will be supported soon to enhance functionality.
The unsupported fields are flagged with a warning that indicates such fields cannot be added to the Form.
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