Create Freshdesk Tickets from Triage

Requests in the Triage channel can be easily converted to Freshdesk tickets using the More Actions button. Follow the below steps to do so:

  1. For any request on the Triage channel, click on the More Actions button.

  2. This will open a modal. Here, select the File a Freshdesk ticket option.

  3. This successfully converts the request into a Freshdesk ticket.

The corresponding request channel thread on Slack now displays the Title, ID, and Status of the Freshdesk ticket.

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