Slash Command Shortcut (/file a ticket)
Request Routing must be enabled in your DM Collection to create tickets using the File a Ticket button. Learn how to do that here.
Slash command shortcut /File a ticket enables you to start a ticket from anywhere in Slack.
How to use the Slash command (/File a ticket) in Slack?
In the Slack message box - type the command /File a ticket
Click on ClearFeed's File a ticket shortcut (or hit Enter)
Choose the relevant Collection and Form (if configured)
Enter the details and your ticket will be created
You can track and update the created ticket from the Messages section in the ClearFeed Slack App.
Replies from agents would also land in the same thread.
Only ClearFeed and Zendesk ticketing are supported with this method currently. If you want support for other ticketing integrations, please notify us at support@clearfeed.ai.
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