Intro to ClearFeed

AI-powered helpdesk for customer and employee support in Slack

ClearFeed is a conversational helpdesk that unifies customer and employee support across different channels, and is built for Slack-Native teams. AI Agents built into ClearFeed auto-resolve common queries, and ClearFeed syncs tickets with tools like Zendesk, Jira, Intercom, Salesforce, Freshdesk, and Linear.

You can use ClearFeed as:

• A standalone helpdesk, with tickets, workload management, SLAs, and reporting managed entirely in ClearFeed

• A bridge to your existing ticketing system, syncing requests from Slack and other channels into existing ticket platforms you already use

Supported channels

ClearFeed captures requests from:

• Slack Channels

• Microsoft Teams

• Discord

• Email

• Web Chat

• Support Portal

• Telegram

Key capabilities

• Triage channels: Respond to requests from hundreds of Slack channels, Microsoft Teams channels, Discord forums, and Telegram groups, emails, and chats from one or more Slack triage channels

• AI Agents: Auto-resolve queries using your knowledge base, and take actions in tools like Jira, Okta, and HubSpot

• SLA tracking and alerts: Set business hours and SLA policies per Collection, with automated breach alerts

• Automations: Trigger actions on ticket updates, including approvals and notifications

• Reporting: Track request volume, response times, and SLA performance

• Integrations: Sync tickets bidirectionally with 30+ ticketing, task management, and knowledge tools

Get started

• New to ClearFeed? Sign up for an account

• Setting up your workspace? Follow the Getting Started Guides for your team's use case

• Want a walkthrough first? Book a demo with our team

• Security & compliance: ClearFeed is SOC 2 Type 2, GDPR, and HIPAA compliant. See the Security page for details

• Pricing: View our pricing plans on our website, or read the pricing documentation