Public Docs

Steps to add and index your public Knowledge Sources

Public Knowledge Sources refer to platforms that are publicly accessible without requiring any specific permissions. To index such sources on ClearFeed, follow these steps:

Steps to seamlessly add and index your public Knowledge Sources

Step 1: Add your Knowledge Source

• Navigate to Answers from the left navigation bar, and hover over the "Add Knowledge Source" dropdown at the top right corner to select Public.

• A side drawer will appear, prompting you to provide specific details:

  • Name: Assign a title for the Knowledge Source to be displayed on ClearFeed.

  • Tags: Use tags to categorize and structure each Knowledge Source. Customize these based on your needs.

  • Root URL: Enter the main URL from which ClearFeed will start indexing. URLs that do not branch out from this main URL will not be considered. For example, if the Root URL is https://docs.clearfeed.ai/clearfeed-help-center/product-features/ticketing, then URLs like https://docs.clearfeed.ai/clearfeed-help-center/product-features/collections won't be indexed.

  • URL Conditions: Specify the conditions for what URLs to index. The following conditions for URLs are available: Index pages where the URL - Starts with, Does not start with, Contains, and Does not contain.

• After saving your addition, the Knowledge Source will either start indexing immediately (reflected by an Indexing status) or will be picked soon (reflected with an Initiated status). Get more details on Managing Knowledge Sources here.

• Reindexing Public Docs - To reindex public documents, manually reindex the knowledge source by clicking the "Reindex" button next to it.

Reindexing Public Docs

Tip: Optimize Indexing of Knowledge Sources with Sitemaps

ClearFeed will check each root URL for sitemaps, as using sitemaps is faster than a full website crawl. If a sitemap is found, we'll fetch all pages under the specified root URL, excluding any URLs you've chosen to exclude, ensuring all relevant pages are considered.

Step 2: Test your Knowledge Source

Once the status of the knowledge source has been indexed, test the GPT-powered responses generated from it. Refer to the document below for more information.

Managing & Testing

Step 3: Enable 'Answers' in the Collection Settings

Navigate to the collection settings where you want to enable GPT-Powered Answers and enable 'Answers'. Refer to the document below for more information.

Virtual Agent & Agent Assistant