🖱️Slack App
App Home For Agents
The ClearFeed Slack app allows responders to view and filter all requests within Slack.
Before using the App home, you need to select one ClearFeed Account if you have multiple accounts linked to the same Slack workspace.
The requests can be Assigned, Re-assigned, or Marked as Solved when the requests are displayed by selecting the three-dots selection against each request.
This view is only visible to the users added to the ClearFeed Webapp.
Not all filters are supported on the Slack App Home. For accessing advanced filters, views, and display options please visit the ClearFeed Webapp.
My Tickets for Requesters
My Tickets helps the users to see the tickets they have created.
Filters help you choose the time range for which the tickets should be displayed.
Clicking on any ticket will take you to the source of the ticket
If the ticket was filed using the Slash command or File a ticket button - the ticket link would redirect you to the Messages section where you can update the ticket further.
This view is only visible to users who are not added to the ClearFeed web app.
Slash Commands
Using ClearFeed Slash commands, agents can easily and quickly filter and view requests.
ClearFeed Slash commands can be used by typing
/cf requests
in a Slack channel.The commands can be run either in request channels or triage channels. Channels need to be monitored by ClearFeed for the commands to be run.
If slash commands are run in a triage channel, all requests in the channels for which the triage channel is set up will be shown.
If slash commands are run in a request channel, then only requests that are present in that channel will be shown.
Use
/cf requests
to open an interactive input (this will be only visible to you) which will allow agents to filter requests based onchannel
,status
,assignee
,duration
, andrequest type
.You can also leverage the slash commands to filter requests directly from the chat box without needing to fill the interactive modal. The filters can be used in conjunction with
/cf requests
.For example, if an agent wants to filter requests in a triage channel with the following conditions:
They are the assignee.
Requests are from a specific channel
The status of the request is
On Hold
This can be achieved directly using the below-mentioned slash command:
/cf requests --assignee @Jaynil Pandya --status=on_hold --channel=#request-sandbox
/cf help — Display usage information. Use the --help flag for more information on a command.
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