Freshdesk

Freshdesk Forms streamlines ticket creation by letting you capture information and pre-select ticket properties like priority before submitting a ticket.

Note: Currently, only the Priority field is supported for Freshdesk Forms. Please get in touch with us at [e-mail] or via Slack if you want us to add support for more fields.

Explore further to learn how to set up and work with Freshdesk Ticket Forms:

Forms

Control the sync settings for your integration from Objects. Sync settings allow you to choose whether messages are synced bidirectionally or in a single direction. Additionally, you can decide if updates to the linked ticket's status are shared in the Slack thread.

Sync Settings