📧Email

Work on tickets from Email right from Slack with a bidirectional sync of replies

What is Email integration?

• Enable support email integration with ClearFeed for seamless user/customer request handling.

• Incoming tickets from emails are directed to a dedicated Slack channel for easy access by agents.

• Agents can promptly respond to these tickets from within the Slack channel.

• Replies from Slack are automatically sent back to the requester via email.

Getting Started

1. Setting Up Email Integration

2. Email <> Slack Workflow

This feature is currently not self-serve. If you want to try it out - please get in touch with us on Slack or at [e-mail].