Edit Freshdesk Tickets from Triage Channels on Slack

You can manage Freshdesk tickets filed using ClearFeed directly from the Triage channel. This allows agents to view and edit the ticket's details, and directly solve them, all from a Triage.

Learn more about the same here: For Integrations

Pushing Private comments from Triage as Internal Comments on Freshdesk

Private comments on Triage are added by using the 🔒emoji before starting a message. These messages stay internal to triage channels and are not propagated to request channels. But, there is a way to move these private comments on Slack to Freshdesk as an Internal Comment.

If you want to push Private comments from Freshdesk to the Clearfeed web app and Slack Triage channel, reach out to us at [e-mail] or connect with us directly on Slack