Guidelines to add and index your private Confluence Knowledge Source

Prerequisite - Integrating with Confluence

To index your Knowledge Source, you must integrate your Confluence account with ClearFeed. Begin this on the ClearFeed web app:

  1. Navigate to Settings from the nav-bar, and proceed to the Integrations tab.

  2. Within the list of available integrations, locate and select Confluence.

  3. Press the Connect button which brings up an input modal.

  4. Enter you Confluence subdomain in the first input field.

  5. Next, enter your Confluence email and API Key (use your PAT - personal access token).

  6. Upon entering these details, click the Connect button within the modal.

  7. Successful integration redirects you back to ClearFeed's web app, where a confirmation message is displayed.

Indexing a Confluence Knowledge Source

With the integration complete, you can now index your Knowledge Source:

Step 1: Add your first Knowledge Source

  • Navigate to Answers from the navigation bar, and hover over the "Add Knowledge Source" dropdown at the top right corner to select Confluence.

  • A side drawer will appear, prompting you to provide specific details:

  • Reindexing Confluence Docs - To reindex Confluence documents, manually reindex the knowledge source by clicking the "Reindex" button next to it.

Step 2: Test your Knowledge Source

Once the status of the knowledge source has been indexed, test the GPT-powered responses generated from it. Refer to the document below for more information.

Managing & Testing

Step 3: Enable 'Answers' in the Collection Settings

Navigate to the collection settings where you want to enable GPT-Powered Answers and enable 'Answers'. Refer to the document below for more information.

Virtual Agent & Agent Assistant

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