Setup HubSpot Ticketing for a Collection
Configuring HubSpot ticketing for a Collection
Go to the relevant Collection in the ClearFeed web app
Click on Settings and then choose Ticketing Settings
Choose HubSpot as the Ticketing Integration
Choose the trigger mode (Emoji/Automatic)
If it is an emoji-based creation, choose the emoji that should trigger ticket creation (the default is 🎟️ emoji).
Click on the ⚙️ icon to open mandatory Additional Settings
Follow the short clip below to understand the HubSpot ticketing setup process:
Sync Functionalities for HubSpot
Control the sync settings for your integration from Objects. Sync settings allow you to choose whether messages are synced bidirectionally or in a single direction. Additionally, you can decide if updates to the linked ticket's status are shared in the Slack thread.
Sync SettingsLast updated