Bot Interactions

Bot Interactions enables you to tag the ClearFeed bot in a thread to generate answers and do tasks on your behalf.

The bot uses the existing knowledge sources and the conversation in the thread as context when generating responses. Learn more about how to index your knowledge sources here.

Example Use Case	Bot Mention Prompt
Help with answering follow up question	@ClearFeed how is (new question) supported?
Summarize feature requests	@ClearFeed can you summarize the feature request from this discussion, such that it can be shared with the engineering team?
Create a knowledge base article	@ClearFeed can you create a FAQ from this discussion, such that it can be added to our knowledge base?
Quick lookup of info	@ClearFeed can you share <User's> Calendar?

Using Bot Interactions

• On Request Channel: Simply tag @clearfeed with your question, and the bot will reply in the same thread if it finds an answer.

Bot interactions on request channel

• On Triage Channel: Use internal comments (comments preceded by 🔒icon) to tag the ClearFeed bot (@clearfeed) and ask a question. The reply will be posted by the bot on the triage channel as an internal comment.

Acutal use-case of asking the bot in our triage channel

FAQs

1. What if we change the ClearFeed bot's name in our Slack workspace? Answer: If you've changed the name of the ClearFeed bot in your Slack workspace, tag the bot with its new name instead of "@ClearFeed." The bot will still respond in the same thread with an answer if one is found.