Setup Ticketing for a Collection

Once integrating Atlassian with ClearFeed, you need to enable Jira ticketing for a Collection. This can be done by following the steps given below.

Collection Configurations

  1. Navigate to Collections on the web app.

  2. Choose a Collection from the left panel and go to its Settings.

  3. Expand the Ticketing section and enable ticketing using the toggle.

  4. Choose Jira as the Ticketing Integration, and select a Trigger Mode.

  5. For the Emoji trigger mode, select the desired emoji from the available list.

  6. Click on Save to successfully save the integration.

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