Product Editions
Product editions are designed to customize the ClearFeed platform corresponding to your use case. Additionally, each product edition has a different billing unit.
What are the different types of product editions?
There are 4 different types of product editions
Clearfeed External Helpdesk - Work with your customers on Slack Connect Channels or Slack Community using ClearFeed's Helpdesk
Integrate Slack and External Ticketing System - Work with your customers on Slack Connect Channels or Slack Community from your existing Ticketing System using ClearFeed's bi-directional Slack integration
Clearfeed Internal Ticketing System - Work with your employees on Slack Channels using ClearFeed's Ticketing System
Integrate Slack and Internal Ticketing System - Work with your employees on Slack Channels from your existing Ticketing System using ClearFeed's bi-directional Slack integration
How do I change my product edition?
To check your current product edition, navigate to the 'Product Edition' section located within the Account Settings.
Note - To change your current product edition, contact our support team for assistance.
Reach out to our support team at support@clearfeed.ai or connect with us directly on Slack or Intercom to change your product edition.
How does this impact billing?
Note that billing is handled separately for each product edition
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