Integrate Slack

To do this, you must either be a Workspace Admin on Slack or have permission to install apps in your Slack workspace.

Signing up with ClearFeed

1. Visit https://web.clearfeed.app/

2. Choose to log in via Google, Microsoft, Email or your SSO provider.

3. Please use the email associated with your Slack workspace.

4. After signup, a ClearFeed account is created for your email domain (mycompany.com). Any users from the same email domain will automatically join this account on sign-in.

ClearFeed web app's login page

Integrating with Slack

1. Fill up the onboarding survey and click on Continue.

2. Choose Slack as your primary messaging platform and click on Authorize Slack.

3. Verify your workspace from the top-right corner and click on Allow to install ClearFeed on your workspace.

You can opt-in for a test drive for ClearFeed post this (recommended) to get a quick understanding of the Slack native workflow enabled by ClearFeed.

Note:

• You can read more about Security on ClearFeed here.
• You can follow the instructions on how to set up SSO here.
• If you cannot log in using your organization emails, contact our support team at [e-mail] or chat with us via the chat widget on https://clearfeed.ai/.
• If you sign in using the login link, the link is active only for a single session and expires on session closure (i.e., the ClearFeed web app tabs are closed). Therefore, a fresh link must be generated for a new session.

FAQs

1. What would happen if the ClearFeed App is uninstalled from our Slack workspace?

Ans: If the ClearFeed app is uninstalled from your Slack workspace, you may notice a disruption in the integration between your Slack workspace and ClearFeed. Common reasons for this issue include downgrading your Slack workspace to the free tier.

When ClearFeed is uninstalled from Slack:

• Disruption in ClearFeed Integration: All connected channels for requests and triage within ClearFeed will stop functioning unless restored.

• Slack Connect Channels: Any Slack Connect channels between organizations may be lost. The shared support channel between your org. and ClearFeed will also be disconnected. In such a scenario, please reach out to us at [e-mail].

1. How to restore ClearFeed after it has been uninstalled from the Slack workspace?

Ans: Here's how to restore ClearFeed's functionality after its uninstallation.

1. Reinstall ClearFeed on Your Slack Workspace

   • Go to the ClearFeed Web App

   • Under Settings -> go to Integrations

   • Click on the Connect/Reconnect button next to Slack

   • Follow the prompts to authorise ClearFeed app back to your Slack workspace

2. Re-Invite ClearFeed to Request and Triage Channels

   • Once ClearFeed is reinstalled, re-invite the ClearFeed app to all your designated request and triage channels:

     • Open each Slack channel used for ClearFeed requests and triage.

     • Use the /invite command followed by @ClearFeed to add the app back to each relevant channel.

     • Detailed guide on managing channels: Request Channels, Triage Channels.
3. Avoid Making Additional Changes from the ClearFeed Web App

   • Until functionality is fully restored, do not make any configuration or setting changes directly from the ClearFeed web app.

Following these steps should restore ClearFeed's previous working condition in your Slack workspace. For further assistance, contact us at [e-mail].