Pricing
ClearFeed offers multiple product editions and pricing models. Use this guide to understand which product edition is right for your team and how pricing works across plans.
This page gives you an overview of various product editions and pricing plans available in ClearFeed. To understand how we bill customers - please visit the Billing Page
To understand how we bill customers - please visit the Billing Page. For latest pricing and plan features, visit: Helpdesk Pricing | Integrations Pricing
Product Editions
ClearFeed offers three product editions — each tailored for different support use cases.
External Helpdesk
Built for supporting external customers via Slack Connect, MS Teams, Email, or Web Chat.
Tickets live either in ClearFeed or in external systems like Zendesk, Intercom, Freshdesk, Salesforce etc.
Internal Helpdesk
Designed for internal service teams (IT, HR, Finance, Engineering).
Tickets are created and tracked natively in ClearFeed.
Tickets can be synced with task management tools like Jira, GitHub, Asana, ClickUp etc.
Integrations Edition
Meant for creating tickets and syncing internal Slack messages into an external ticketing tool.
Two-way sync supported with tools like Zendesk, Freshdesk, Salesforce etc.
SLAs, analytics, and ClearFeed-native ticketing are not included.
Not available for Slack Connect channels.
Pricing Models
ClearFeed offers two pricing models depending on how your team uses the product:
Agent-Based Pricing:
This is applicable to Internal & External Helpdesk use cases with ClearFeed Ticketing.
Agent based licensing allows unlimited channels with a very high limit on tickets per agent.
Pricing is per agent (agents can reply publicly or be assigned tickets).
It works well for well demarcated support/service teams who have a high volume of channels/tickets.
Usage-Based Pricing:
Available in all Product Editions
Allows unlimited number of Agents (or responders)
Unit of Usage
Internal Helpdesk: Pricing based on number of tickets.
External Helpdesk: Pricing based on number Slack channels or requests tracked in ClearFeed
Integrations Edition: based on number of tickets created/synced from Slack.
In summary,
External Helpdesk
ClearFeed
Agent-based or Usage-based
Agent count or Number of Channels or Tickets
Internal Helpdesk
ClearFeed
Agent-based or Usage-based
Agent count or Number of Channels or Tickets
External Helpdesk
External
Usage-based
Number of Channels or Tickets
Integrations Edition
External only
Usage-based only
Ticket volume
Plan Tiers
Internal & External Helpdesk Plans
Starter
Basic ticketing, Slack/Email/Web Chat intake, basic AI, CSAT surveys, automations, limited forms, webhooks etc.
Professional
All Starter features plus SLAs, Portal, Assignment Rules, MS Teams - shared channels, GPT-powered answers, Knowledge Source sync, unlimited Forms
Enterprise (Custom)
For 15+ agents or 50+ channels or large volume of Tickets or for enterprise features like SSO/SAML, Security review, event APIs.
Integrations Edition Plans
Starter
Emoji/auto-based ticket creation, two-way sync, one form. GPT add-on available
Professional
All Starter features plus MS Teams support, multiple forms, private ticket creation, CSAT, triage channel, internal comment sync
Enterprise (Custom)
Volume pricing, unlimited tickets, enterprise-grade security (SSO, DPA)
Choosing the Right Product Edition
Use External Helpdesk if:
You support external customers via Slack Connect, Email, Web Chat, or Portal.
You want to use ClearFeed-native ticketing or sync Slack messages to tools like Zendesk, Freshdesk, Intercom, Salesforce, Click Up, etc.
Use Internal Helpdesk if:
Your support team serves internal departments like IT, HR, or Engineering.
You need SLAs, forms, analytics, and ticket syncing with task tools like Jira, Asana, ClickUp, etc.
Use Integrations Edition if:
You primarily use a different ticketing system like JIRA, Intercom internally.
You want to convert internal Slack messages into tickets without needing ClearFeed’s SLAs or metrics.
AI Pack
The AI Pack enables access to GPT-Powered Answers and Agents in ClearFeed. AI Pack is automatically enabled for Professional and Enterprise Plans for the Helpdesk Product Editions. For other Product Editions and Starter Plans - it is available as an add on pack.
Integration Product Edition (All Plans): AI Pack starts at $20/month for 100 GPT Requests. $2 per 10 GPT requests there after.
Helpdesk Product Editions (Starter Plan): AI Pack can be subscribed as an Add-On at $20/month for 100 GPT Requests. $2 per 10 GPT requests thereafter
Helpdesk Product Editions (Professional/Enterprise Plans): AI Pack is included (50 GPT requests per agent or 10 per channel / month. $2 per 10 GPT requests thereafter).
Note that Usage of AI Agents also requires subscription to the AI Pack.
What counts as a GPT Request?
A GPT-request is counted for the purposes of billing if GPT models are invoked to try to generate an answer. ClearFeed tries to minimize the number of such calls to avoid excessive billing. Specifically:
ClearFeed Virtual Agent does not try to answer messages that do not have a question, a request or an error report.
ClearFeed does not invoke GPT Models to generate answers if no Search results are found in the configured Knowledge Sources.
In both the above cases - ClearFeed knows that no answer is required or it does not exist - so it doesn't invoke GPT models to compute answers. Note that it is not necessary that every GPT Request will lead to a successful answer. In some cases - the GPT Models will not be able to compute an answer based on the retrieved Search Results - and such invocations of GPT models DO count towards billing.
What's the right pricing model for me?
The following table summarizes our observations for what has worked for other teams in the past. Every team is different - so feel free to make your own call!
Smaller startups, cross-team support, mostly Slack Connect
Usage‑Based External Helpdesk
Teams with designated support agents and high ticket volume
Agent‑Based Helpdesk (Internal/External)
Large internal teams without clear agent roles
Usage‑Based Internal Helpdesk
Internal Slack → External tool integration
Usage-Based Integrations Edition
Have questions about the pricing, need help picking the right plan or want a custom offer? Contact us by emailing at [email protected] - or booking a call via our booking page.
Pricing FAQs
What kind of discounts do you have? Answer: We have a discount for annual subscriptions which is noted on our Pricing Page. If you have a high volume use case, we maybe able to offer volume discounts. Please reach out to us at [email protected] or over our shared Slack channel.
Do you have any discounts for Non-Profits and Educational Institutions? Answer: We do not have a standardized discount, but can extend one on a case-by-case basis. Please reach out to us at [email protected].
Does pricing depend on the number of members of the triage channels? Answer: No, you can add any number of members to the Triage channels on ClearFeed. It does not affect your bill. However, if you are on an Agent-based pricing plan, only the Agents can post public comments on Requests from triage channels.
Does pricing depend on the number of members who have access to the web application? Answer: No, you can add any number of members to the ClearFeed web app. However, if you are on an Agent-based pricing plan, then any user you add as an Agent would be considered for billing purposes.
Does pricing depend on the number of Slack users raising tickets? Answer: No, there are no restrictions on the number of users filing requests and tickets, or posting messages in tickets from request channels. There is also no charge for users who collaborate as Approvers or Observers in the ticketing process.
Can non-agents participate in ticketing without paying for the agent license? Answer: Yes, they can collaborate on tickets by posting private comments, be a part of the request and triage channels on Slack. They can also review all tickets on the ClearFeed web application. However, they will not be able to assign tickets or be have tickets assigned to them. They cannot respond via public comments from triage channels or the web application. And their messages on request channels are treated as customer messages.
Can I create an unlimited number of tickets with a single-agent license? Answer: Each agent license can only cater to a maximum of 200 tickets/month. However, this limit multiplies as the number of agents' licenses increases. For example, if you have signed up for 3 agent licenses, then your agents can collectively create up to 600 tickets per month. If you exceed the allotted quota of tickets, based on the number of agents configured - you will get billed for additional agents.
Where do I find the button for upgrading my AI Pack?
Answer: If your account is on trial for the AI Pack - you can find the button to upgrade in the Knowledge Sources page here - https://web.clearfeed.app/knowledge-sources
Click on the Upgrade button on top of the page to proceed to purchase the AI Pack.
Last updated
Was this helpful?