Pricing
This page gives you an overview of various product editions and pricing plans available in ClearFeed. To understand how we bill customers - please visit the Billing Page
Note: For the latest, detailed pricing (e.g. latest per-agent or per-channel prices), visit ClearFeed’s pricing page
🧩 Products Editions
ClearFeed offers three distinct product editions:
External Helpdesk
Built for supporting external customers via Slack Connect, MS Teams, Email, or Web Chat.
Tickets live either in ClearFeed or in external systems like Zendesk, Intercom, Freshdesk, ServiceCloud, etc.
Internal Helpdesk
Designed for internal service teams (IT, HR, Finance, Engineering).
Tickets are created in ClearFeed and optionally synced with tools like Jira, GitHub, Asana, ClickUp.
Integrations Edition
Meant for creating tickets and syncing Slack (internal) messages to tickets in external ticketing platforms.
Supports two‑way sync but does not include ClearFeed SLAs or metrics.
Not available for Slack‑Connect channels.
💰 Pricing Models
ClearFeed offers flexible pricing models depending on product and how it's used:
Agent-Based Pricing:
This is applicable to Internal & External Helpdesk use cases with ClearFeed Ticketing.
Agent based licensing allows unlimited channels with a very high limit on tickets per agent.
Pricing is per agent (agents can reply publicly or be assigned tickets).
It works well for well demarcated support/service teams who have a high volume of channels/tickets.
Usage-Based Pricing:
Available in all Product Editions
Allows unlimited number of Agents (or responders)
Unit of Usage
Internal Helpdesk: Pricing based on number of tickets.
External Helpdesk: Pricing based on number Slack channels or requests tracked in ClearFeed.
Integrations Edition: based on number of tickets created/synced from Slack.
Summarizing it differently:
Helpdesks using ClearFeed Ticketing: whether External or Internal, can pick either Usage (channel/ticket) based pricing or Agent based pricing.
External Helpdesk with external Ticketing: can only pick Usage based pricing based on number of channels and ticket volume.
Internal Integration: priced by the number of tickets filed/synced.
📦 Plan Tiers
External & Internal Helpdesk Plans
Starter: Includes basic ticketing, Slack/Email/Web Chat intake channels, automations, basic AI, CSAT surveys, limited forms, webhooks, etc.
Professional: All Starter features plus SLAs, portals, assignment rules, richer AI (GPT‑powered answers), knowledge‑source sync, Team shared channels, unlimited Forms.
Enterprise (Custom): for > 15 agents or > 50 channels, large volume of Tickets or for enterprise features — SSO/SAML, security review, event APIs.
Integrations Edition Plans
Starter: Automatic or emoji‑based ticket creation, two‑way sync, single form, GPT add‑on available.
Professional: Adds MS Teams support, multiple forms, private ticket creation, triage channel, CSAT, internal comment sync.
Enterprise (Custom): Volume pricing, unlimited tickets, enterprise‑grade security (SSO, DPA).
✅ Choosing the Right Product Edition
Use External Helpdesk if:
You support external customers (via Slack Channels, Emails, Web Chat and Portal).
You want ClearFeed-native ticketing with SLAs & service metrics with manual external task filing to systems like Jira/ClickUp/Linear/Github/Asana etc
OR You want to use an external ticketing system like Zendesk, Intercom, SalesForce, Hubspot, Freshdesk, Linear, JSM or ClickUp on external Slack Connect channels
Use Internal Helpdesk if:
You serve internal teams (e.g. IT, HR, Engineering).
You need built-in forms, SLAs, task sync, and analytics.
Tickets will be created and tracked natively in ClearFeed
Tickets can be synced manually to tasks in external systems like Jira/ClickUp/Linear/Asana/Github
Use Integrations Edition if:
You want to file tickets from internal Slack into an existing external ticketing system (Zendesk, Jira/JSM, ClickUp, Linear etc.).
You don’t need SLAs or analytics inside ClearFeed.
🧭 What's the right pricing model for me?
The following table summarizes our observations for what has worked for other teams in the past. Every team is different - so feel free to make your own call!
Smaller startups, cross-team support, mostly Slack Connect
Usage‑Based External Helpdesk
Teams with designated support agents and high ticket volume
Agent‑Based Helpdesk (Internal/External)
Large internal teams without clear agent roles
Usage‑Based Internal Helpdesk
Internal Slack → External tool integration
Usage-Based Integrations Edition
🎯 GPT Add-Ons
GPT-Powered Answers and Agents is available for all editions and plans:
Integrations: GPT Add-On starting at ~$20 + $2 per 10 GPT requests.
Starter: basic AI - with option for GPT Add-On at ~$20 + $2 per 10 GPT requests.
Professional/above: GPT-powered automated answers included (50 requests per agent or 10 requests per channel / month).
🔄 Pricing FAQs
Q: What kind of discounts do you have?
A: We have a discount for annual subscriptions which is noted on our Pricing Page. If you have a high volume use case, we maybe able to offer volume discounts. Please reach out to us at [email protected] or over our shared Slack channel.
Q: Do you have any discounts for Non-Profits and Educational Institutions?
A: We do not have a standardized discount, but can extend one on a case-by-case basis. Please reach out to us at [email protected].
Q: Does pricing depend on the number of members of the triage channels?
A: No, you can add any number of members to the Triage channels on ClearFeed. It does not affect your bill. However, if you are on an Agent-based pricing plan, only the Agents can post public comments on Requests from triage channels.
Q: Does pricing depend on the number of members who have access to the web application?
A: No, you can add any number of members to the ClearFeed web app. However, if you are on an Agent-based pricing plan, then any user you add as an Agent would be considered for billing purposes.
Q: Does pricing depend on the number of Slack users raising tickets?
A: No, there are no restrictions on the number of users filing requests and tickets, or posting messages in tickets from request channels. There is also no charge for users who collaborate as Approvers or Observers in the ticketing process.
Q: Can non-agents participate in ticketing without paying for the agent license?
A: Yes, they can collaborate on tickets by posting private comments, be a part of the request and triage channels on Slack. They can also review all tickets on the ClearFeed web application. However, they will not be able to assign tickets or be have tickets assigned to them. They cannot respond via public comments from triage channels or the web application. And their messages on request channels are treated as customer messages.
Q: Can I create an unlimited number of tickets with a single-agent license?
A: Each agent license can only cater to a maximum of 200 tickets/month. However, this limit multiplies as the number of agents' licenses increases. For example, if you have signed up for 3 agent licenses, then your agents can collectively create up to 600 tickets per month. If you exceed the alloted quota of tickets, based on the number of agents configured - you will get billed for additional agents.
📞 Getting Help or Upgrades
Have questions about the pricing, need help picking the right plan or want a custom offer? Contact us by emailing at [email protected] - or booking a call via our booking page.
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