🤖GPT-Powered Answers

What are GPT-Powered Answers?

ClearFeed's GPT-Powered Answers enable efficient customer support by leveraging AI to handle and assist with queries. This feature includes two main consumption experiences: the Virtual Agent and the Agent Assistant.

Virtual Agent

The AI-powered Virtual Agent can be set up in request channels to deflect customer queries without human intervention. This reduces the workload on support agents and speeds up response times.

Agent Assistant

In a triage channel and ClearFeed web interface, the Agent Assistant helps agents by suggesting relevant responses to customer requests. This ensures that agents have access to helpful information, without exposing the same information directly to customers.

How does it work?

We first search for answers to customer questions in your indexed knowledge sources and then generate responses from all relevant knowledge snippets across all your sources.

You can index your public documentation, internal knowledge sources like wikis and knowledge bases, PDFs, and conversations in Slack channels.

This information can be consumed in two ways:

• Search Results: Most relevant knowledge snippets from your indexed knowledge.

• Generated Answer: Final answers from the relevant knowledge snippets.

Ready to Dive In?

The below sections cover how you can index your Knowledge Sources, and activate the Virtual Agent or Agent Assistant across your Slack channels:

1. Indexing Knowledge Sources

   • Public Docs

   • Confluence

   • Zendesk Guides

   • Freshdesk

   • Notion

   • Slack Channels

2. Managing & Testing Knowledge Sources

3. Virtual Agent & Agent Assistant