Setup Ticketing for a Collection
Once you complete the Intercom Integration with ClearFeed by following the steps mentioned here, you will need to enable Intercom ticketing for a Collection. This can be done by following the steps given below:
Collection Configurations
Choose the required collection from the list on the left-hand panel
Click on "Settings"
Click on "Ticketing Settings"
Choose
Intercom
as theTicketing Integration
Choose the trigger mode (Emoji/Automatic)
Click on the ⚙️ icon to open Additional Settings for Intercom. Here, you must select the default
Ticket Type
for creating Intercom tickets. HitSave
after the selection to proceedClick on
Save
to successfully save the integration
Sync Functionalities for Intercom
Control the sync settings for your integration from Objects. Sync settings allow you to choose whether messages are synced bidirectionally or in a single direction. Additionally, you can decide if updates to the linked ticket's status are shared in the Slack thread.
Sync SettingsLast updated