Slack Channels

Before you start creating requests on Slack channels - you would need to create a Collection and add the channel(s) to this Collection. Once that is done - ClearFeed can monitor the channel(s) enabling you to create requests.

Learn how to create a Collection and add channels here: Collection, Monitoring Channels

Once ClearFeed starts monitoring a Slack channel, any new message from the non-responders is considered a request.

• Any message from the requester on a channel creates a request on ClearFeed.

• Requesters won't notice the presence of any Request IDs and their statuses.

• If the Request is turned into a Ticket - the request properties are visible on the request channel.

Here's how the experience looks for a requester:

• Requesters share their requests on a channel

• Agents reply from either the triage channel or the web app

Creating requests and getting replies for a requester

Here's how a ticket appears on the request channel