Setup Ticketing for a Collection

In this section, we will cover enabling the connected Zendesk integration for a collection

After you have successfully integrated your Zendesk account with ClearFeed, it is time to setup Zendesk as a Ticketing Integration for your Collection. This is a crucial step for filing Zendesk tickets from Slack. Follow the below steps to proceed:

Collection Configurations

  1. Choose the Collection for which you want to enable Zendesk Ticketing.

  2. Click on Settings tab, and expand the Ticketing Settings section.

  3. Enable the toggle, and choose the Zendesk as the Ticketing Integration.

  4. Choose a creation mode - Emoji or Automatic.

    • If you chose the former, you can further select a custom emoji from the list.

  5. Click on Save to successfully save the integration

ClearFeed can give you the ability to push private comments from the triage channel as Internal Comments on Zendesk. Learn how to enable the same here.

Once you've completed the above steps, you can go ahead and file a Zendesk ticket from any channel in this Collection. Proceed to the next section to read how to file a Zendesk ticket from Slack.

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