Create Zendesk Tickets from Triage
Requests can easily be converted into Zendesk tickets from a Triage channel via the More Actions
button. Follow the below steps to do so:
For any request on the Triage channel, click on the
More Actions
button.This will open a modal. Here, select the
File a Zendesk ticket
option, and proceed.Next, select a Zendesk Form from the dropdown.
Then, select the messages to populate to Zendesk.
Finally, populate the required fields in your selected Form, and click on
File Ticket
.This successfully converts the request into a Zendesk ticket.
The corresponding request channel thread on Slack now displays the Title
, ID
, and Status
of the Zendesk ticket.
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