Create Zendesk Tickets from Triage

Requests can easily be converted into Zendesk tickets from a Triage channel via the More Actions button. Follow the below steps to do so:

  1. For any request on the Triage channel, click on the More Actions button.

  2. This will open a modal. Here, select the File a Zendesk ticket option, and proceed.

  3. Next, select a Zendesk Form from the dropdown.

  4. Then, select the messages to populate to Zendesk.

  5. Finally, populate the required fields in your selected Form, and click on File Ticket.

  6. This successfully converts the request into a Zendesk ticket.

The corresponding request channel thread on Slack now displays the Title, ID, and Status of the Zendesk ticket.

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