Filing JIRA Issues against requests

Filing to External Systems is only possible through ClearFeed actions or Triage More Actions.

Filing Jira issue through ClearFeed Actions

• Hover over the message that you want to turn to a Jira Issue.

• Select ClearFeed actions by clicking the More actions icon.

• Select File a JIRA Issue & click next.

• You will be prompted to choose which messages you want to send to the Jira Issue.

• ClearFeed will summarizes the conversation on the thread and generate a title for the request and add all messages in the thread (the original message, its replies, and any attachments in these messages) to the ticket description.

• Click on the File Issue button to create a Jira Issue.

• Choose the below option based on your preferred workflow

• Select Post Only JIRA issue link option if you want to file a JIRA issue and post the link on the request channel. Also, note that only a status update when the issue is closed will be sent via a message on the channel.

• Select Post JIRA issue link and sync comments option if you, want the link, comments and status update on the issue being closed to be sent on the channel.

• Once the Issue is filed, ClearFeed will respond in the corresponding thread with information about the ticket.

• Messages posted on the Slack thread will get posted on the JIRA.

• ClearFeed will send a notification message to the Slack thread on ticket closure.