Setup Ticketing for a Collection
After you have successfully integrated your Atlassian account with ClearFeed, it is time to setup JSM as a Ticketing Integration
for your Collection. This is a crucial step for filing JSM tickets from Slack. Follow the below steps to proceed:
Collection Configurations
Choose the Collection for which you want to enable JSM Ticketing.
Click on
Settings
tab, and expand theTicketing Settings
section.Enable the toggle, and choose the
JSM
as theTicketing Integration
.Choose a creation mode - Emoji or Automatic.
If you chose the former, you can further select a custom emoji from the list.
Click on
Save
to successfully save the integration
Further, click the ⚙️ icon to open the JSM setup modal. Here, select the default JSM project and issue type. Click on Save. If the user adds this emoji to a message then an issue will be created with the given default JSM project and issue.
Once you've completed the above steps successfully, you can go ahead and create a JSM issue from any channel connected to the collection for which you've set up the above configuration.
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