Setup Ticketing for a Collection
Once you complete the Intercom Integration with ClearFeed by following the steps mentioned here, you will need to enable Intercom ticketing for a Collection. This can be done by following the steps given below:
Collection Configurations
Choose the required collection from the list on the left-hand panel
Click on "Settings"
Click on "Ticketing Settings"
Choose
Intercom
as theTicketing Integration
Choose the trigger mode (Emoji/Automatic)
Click on the ⚙️ icon to open Additional Settings for Intercom. Here, you must select the default
Ticket Type
for creating Intercom tickets. HitSave
after the selection to proceedClick on
Save
to successfully save the integration
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