Create Intercom tickets using Emoji

How to convert ClearFeed requests into Intercom tickets using emojis?

1. A customer conversation is created: When you get a message from a requester on a request channel about a new query, a request is created on ClearFeed.

2. Add an Emoji: You can convert this to an Intercom ticket by adding the to the first channel message in the thread.
3. The entire thread gets synced to the ticketing platform ticket: All the messages in the thread (initial message, replies, and any attachments in these messages) are sent to Intercom.

4. Ticket confirmation message: ClearFeed will post a reply on the corresponding thread once a ticket is created.

The entire flow is depicted below:

Intercom ticket creation using emoji

Completed the setup? Check out the Features of Intercom ticketing and get started.