Create Freshdesk Tickets from Triage
Requests in the Triage channel can be easily converted to Freshdesk tickets using the More Actions
button. Follow the below steps to do so:
For any request on the Triage channel, click on the
More Actions
button.This will open a modal. Here, select the
File a Freshdesk ticket
option.This successfully converts the request into a Freshdesk ticket.
The corresponding request channel thread on Slack now displays the Title
, ID
, and Status
of the Freshdesk ticket.
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