My Tickets View

Enables your users to see the tickets they have created using any method of ticket creation

This view is only visible to users who are not added to the ClearFeed web app.

ClearFeed's Slack App provides a My Tickets view for users who don't have access to the ClearFeed web application. This helps the users to see the tickets they have created.

  • Filters help you choose the time range for which the tickets should be displayed.

  • Clicking on any ticket will take you to the source of the ticket, i.e. the channel from where it was started.

  • If the ticket was filed using the Slash command or File a ticket button - the ticket link would redirect you to the Messages section where you can update the ticket further.

Last updated