Mapping Freshdesk Forms to Collection

We automatically show all active forms in Collections with Freshdesk ticketing enabled. For more control, map specific forms to Collections, limiting which forms users see when creating tickets.

Mapping Freshdesk Forms from Collection Settings

  1. Navigate to Collections -> Settings.

  2. Go to Ticketing Settings.

  3. In the Forms Availability section, select the Specific Forms option

  4. Select the forms you want to associate with this Collection.

  5. Only these forms will be visible when creating tickets (as shown below)

Note:

  • If a mapped Form (or its Create action form) is disabled, it will break the Form's existing mapping with any Collection, and prevent it from being used to create tickets on Slack.

  • Any form can be mapped to multiple collections.

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