Field Properties

Learn about different attributes linked to forms and fields in ClearFeed

Introduction

In this section, we provide a glossary of field properties on ClearFeed. It helps you understand the different traits of fields used in ClearFeed Forms. Knowing these properties is important for setting up your forms effectively.

Non-removable fields (Only for Create action forms)

• Fields such as Title and Priority, are non-removable. These fields cannot be removed from any Create action form.

• ClearFeed pre-fills these non-removable fields when filing a ClearFeed ticket from Slack.

  • Note: All other ClearFeed custom fields are removable for both Create and Edit action forms.

Non-removable fields

Hidden Fields

• Every field within the Create or Edit action form can be hidden. However, when hiding a field, you must specify a default value (except for non-removable fields, which are pre-filled).

• Hiding fields allows you to populate default or auto-filled values when filing a ticket while ensuring that the field remains invisible and unmodifiable within Slack.

  • Note: Permission settings of the field (All/Responder) become irrelevant for hidden fields.

Every field across the create or edit form can be hidden

Default Values

• You have the option to assign a default value to any fields (except non-removable fields, since these are pre-filled) within a ClearFeed Form.

  • Setting a Default value is mandatory for hidden fields.

• Non-hidden fields will appear in the Form to users with the required permissions, and any default values entered will be visible and modifiable.

• For hidden fields, default values are sent directly updated on the ticket without displaying or allowing modification in Slack.

Required Fields

• Specify if the field is optional or mandatory when creating a ticket in the 'Required field' column.

  • Note: By default, the Required field value is set to 'Required' whenever a new field is created.

Assign a default value to any fields (except for non-removable fields)