Setup
What are GPT-Powered Answers?
ClearFeed's GPT-Powered Answers enable efficient customer support by leveraging AI to handle and assist with queries. This feature includes three main consumption experiences:
Virtual Agent - Virtual Agent triggers proactive replies in request channels to deflect customer queries without human intervention. This reduces the workload on support agents and speeds up response times.
Agent Assistant - Agent Assistant triggers suggestions with relevant responses to customer requests to agents in the triage channel and ClearFeed web interface. This ensures that agents have access to helpful information, without exposing the same information directly to customers.
Bot Interactions - Bot Interactions enables users to tag the ClearFeed bot in a thread to generate answers to their questions and do tasks on your behalf. This can be enabled both in request channels and triage channels
How does it work?
We first search for answers to customer questions in your indexed knowledge sources and then generate responses from all relevant knowledge snippets across all your sources.
You can index your public documentation, internal knowledge sources like wikis and knowledge bases, PDFs, and conversations in Slack channels.
This information can be consumed in two ways:
Generated Answer: Final answers from the relevant knowledge snippets.
Search Results: Most relevant knowledge snippets from your indexed knowledge.
Ready to Dive In?
The below sections cover how you can index your Knowledge Sources, and activate the Virtual Agent or Agent Assistant across your Slack channels:
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