Prompt Customization

Customizing ClearFeed's GPT Powered Answers through modified prompts

Prompt customization enables you to tailor responses to your organization's unique needs and communication style.

This customization is not available on the UI. Please fill out this Google Form to tell us what fields you would like to customize.

Below are the customization options available:

1. Response Length Control how detailed the bot's responses are with three preset options:

   • Thorough/Verbose: Provides detailed, step-by-step responses for clarity.

   • Standard (Default): Balanced, offering concise explanations with sufficient context.

   • Concise: Brief, to-the-point responses in bullet points or short sentences.

2. Response Tone Adjust the tone of communication to suit your brand:

   • Professional/Formal: Objective and formal language suitable for official communication.

   • Standard/Neutral (Default): Balanced and approachable for general purposes.

   • Friendly/Informal: Relaxed and conversational for a casual audience.

3. Response Language Ensure the bot communicates effectively in the preferred language of your users:

   • Default Language Matching: Responds in the language of the query.

   • Restrict Answer Languages: Limits responses to a predefined set of languages.

4. Bot Context and Glossary Enhance the bot's understanding of your domain:

   • Bot Context: Define the bot’s operational role, audience, and expected queries. Example: A bot tailored for customer support with access to company documentation.

   • Glossary of Terms: Define important terms and their specific meanings within your organization. This ensures the AI Assistant understands industry-specific jargon or internal terminology, preventing misinterpretations and improving response accuracy. Here's an example which defines a glossary of terms for Clearfeed:

   Term	Definition
   CF	The acronym for Clearfeed
   Slack Connect Channel	A shared Slack channel that allows communication between different organizations for customer support.
   Request	Incoming support query from a customer about a single topic
   Ticket	Request that has an external ID and status shared with the customer
   SLA Policy	Target service times set to ensure customer requests are responded to or resolved within defined timeframes
   GPT-Powered Answers	AI-generated responses using knowledge base content

   To add your own glossary, share a file containing term and definition pairs, and the glossary will be updated from the backend. We also now have a way to automatically generate a glossary based on a documentation site - please contact us via Slack or email us at [e-mail] to test this out.

5. Excluded Query Categories Prevent the bot from responding to specific query types:

   • Category Description: Briefly outline the type of queries to exclude. Examples: Provide sample queries to help the bot recognize and avoid them. Example:

     • Name: Pricing Inquiries

     • Description: Queries about pricing, subscription plans, or discounts.

     • Examples:

       • "How much does the enterprise plan cost?"

       • "Can you tell me about your pricing tiers?"