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  1. Account Settings

Additional Settings

Configure workspace-level settings such as data retention, bot whitelisting and more to tailor ClearFeed's behavior to your needs.

PreviousWhitelabel ClearFeedNextBot Whitelisting

Last updated 23 days ago

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ClearFeed offers a set of advanced configuration options under to help you customize your workspace behavior. These settings apply globally across your ClearFeed workspace and impact how requests, data, and user experience are managed.

Available Settings

  • - Configure which Slack bots and webhooks should be monitored by ClearFeed

  • - Enable or disable weekly summaries via Slack to keep your team updated on request activity and performance.

  • - Control how long raw message data is stored in the system

  • - Exclude time spent in Pending state from SLA calculations

  • - Access options for account deletion and other account-level settings

Additional Settings
Bot Whitelisting
Weekly Digests
Data Retention Policy
Pause Resolution Time
Account Management