Additional Settings

Configure workspace-level settings such as data retention, bot whitelisting and more to tailor ClearFeed's behavior to your needs.

ClearFeed offers a set of advanced configuration options under Additional Settings to help you customize your workspace behavior. These settings apply globally across your ClearFeed workspace and impact how requests, data, and user experience are managed.

Available Settings

• Bot Whitelisting - Configure which Slack bots and webhooks should be monitored by ClearFeed

• Weekly Digests - Enable or disable weekly summaries via Slack to keep your team updated on request activity and performance.

• Data Retention Policy - Control how long raw message data is stored in the system

• Pause Resolution Time - Exclude time spent in Pending state from SLA calculations

• Account Management - Access options for account deletion and other account-level settings