Teams Setup
Getting Started with ClearFeed and MS Teams
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Getting Started with ClearFeed and MS Teams
Last updated
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ClearFeed now supports triaging customer requests from Slack while syncing with Microsoft Teams. This enables teams to manage and respond to MS Teams messages from a centralized Slack Triage Channel, ensuring streamlined collaboration and faster resolution.
Follow these steps to integrate Microsoft Teams with ClearFeed:
Navigate to Settings →
Authenticate with Microsoft Teams
Click Connect Teams and log in using your Microsoft account.
Grant the required permissions to allow message synchronization.
Download the Teams app package
On your Teams instance, open the Manage Your Apps section
Choose to Upload an App
Upload the downloaded App Package
Select Channels for Sync
Choose the Microsoft Teams channels that you want to sync with Slack.
Create a Teams Collection (from your ClearFeed dashboard)
Choose the Teams channels from where messages will come to Slack
Select a relevant
Optional: Enable Ticketing to Zendesk/Freshdesk - each Team's request will create a new ticket.
Once you create a Teams Collection on your ClearFeed account, any new conversation from your Team's channels will be shown on your account and triage channel (if it is configured).
Customers create conversations on Teams channels
These conversations come on the Triage channel
ClearFeed keeps the conversations between Teams and Slack in sync
Can ClearFeed monitor private or shared channels from MS Teams?
Answer: Currently, ClearFeed cannot monitor private and shared channels on Teams as bots cannot be added to such channels on MS Teams.
Can we be a part of our customer's Teams account and use ClearFeed?
Answer: No, you would need to create your own MS Teams instance and invite your customers to your account as Guest users. As a best practice, we advise you to create one Team per customer on your Teams account.
ClearFeed enables seamless triaging of customer requests from Microsoft Teams to Slack, allowing support teams to centralize and manage all incoming queries without switching between platforms. With this integration, messages from configured Teams channels automatically sync to Slack Triage Channels, enabling faster response times and smoother collaboration.
Additionally, support teams can convert messages into tickets, track responses, and ensure that all customer interactions are synchronized across both platforms.