Knowledge Base

Indexing a Knowledge Source is compulsory for activating GPT-Powered Answers.

You can add and index your Knowledge Sources on the ClearFeed web app. The information you provide when adding a Knowledge Source allows us to list and crawl specific pathways on the website for indexing. Learn more about how our GPT answers work here.

Supported Knowledge Source

• Public: Public Knowledge Sources refer to platforms that are publicly accessible without requiring any specific permissions. Learn more about Public Knowledge Source

• Private: Knowledge sources that require permissions to access and utilize internal documents and proprietary information. We support the following private knowledge sources -

  • Confluence

  • Freshdesk

  • Zendesk

  • Notion

  • Slack channels

  • Google Drive (Docs, PDFs, Sheets, etc...)

  • Other Support Knowledge Sources

If you don't see your platform here, reach out to our dedicated support team at [e-mail] or connect with us on Slack.