Web Chat
Embed chat in your website to allow users to ask for help where they need it
Last updated
Was this helpful?
Embed chat in your website to allow users to ask for help where they need it
Last updated
Was this helpful?
Navigate to the Settings > on ClearFeed WebApp.
Enable the Chat Widget by clicking on the toggle.
Click on Setup Instructions to see the changes needed to be done to add Chat widget to your Website.
A standard Collection "Web Chat" is automatically created as soon as you enable "Chat Widget" for your account. This collection will store all the chat tickets.
Below configurations can be done for Chat Collection:
Responder Settings – Define who from your organization should be treated as support agents/members in ClearFeed. Defining and managing Responders is different for each product edition:
– Configure the channel for the support team to work from on Slack to handle incoming support requests.
– Define how requests or tickets are assigned, supporting round-robin or rule-based assignment.
– Set up workflow automation based on triggers like request creation, status changes, or SLA breaches.
- Define working hours to ensure SLAs are calculated accurately & Configure service level agreements (SLAs) for response and resolution times.
Additional Collection Settings - Download request data and customize message classification settings (only applicable for External Helpdesk).