Linear
This section will cover Linear <> ClearFeed integration
Last updated
Was this helpful?
This section will cover Linear <> ClearFeed integration
Last updated
Was this helpful?
ClearFeed has a robust integration with Linear, allowing agents and responders to use Linear in two ways:
Head over to Account Settings (Gear icon in the lower left) -> Integration Tab
Press the Connect
against Linear
You will be prompted to log in to Linear (If you've already not logged in)
Approve the authorization flow on Linear by selecting the Authorize
button.
You will be successfully redirected to ClearFeed with a success message
Go to
Choose the required collection from the list on the left-hand panel
Click on Settings and then choose Ticketing Settings
Choose Linear as the Ticketing Integration
Choose the trigger mode (Emoji/Automatic)
If it is an emoji-based creation, choose the emoji that should trigger ticket creation (default is 🎟️ emoji).
Click on the ⚙️ icon to open Additional Settings where you would need to select a Linear team. Issues created using ClearFeed will be tied to this team.
Replies on the Slack thread and the Linear ticket are synced bidirectionally.
The corresponding request channel thread on Slack now displays the Title
, ID
, and Status
of the Linear Ticket. Status changes on Linear are reflected on Slack.
ClearFeed adds the following labels to the Linear ticket: Slack channel name
, clearfeed
Public comments from the triage channel are also synced back to the Linear ticket.
Status change updates are also posted on the thread when the Linear ticket is moved to Done
state.
When requests are turned into Linear issues, details are sent back to the requester in a designated ticket message block on the request channel.
The screens section lets you completely disable the ticket message by toggling off Screens. This would mean that whenever a Linear issue is created, users will not see any confirmation message and details.
To configure the ticket message for Linear, follow the steps given below:
Under the ticketing drop-down, select Linear Ticketing
.
Select Screens
from the tabs mentioned under Linear Ticketing.
Status - By default, the Status of the Linear ticket is always shown to the requester. This cannot be configured to be hidden.
Ticket URL - Allows you to show or hide the Linear ticket URL to the requestor.
Sync settings allow you to choose whether messages are synced bidirectionally or in a single direction. Additionally, you can decide if updates to the linked ticket's status are shared in the Slack thread.
To configure common sync settings for all new tickets - follow the steps below:
Choose your Message Sync Mode
Select whether status updates are shared in the Status Sync Mode setting
You can also configure different sync settings for individual tickets. Once a ticket is created from Slack, access the three-dot menu (shown in the illustration below) and configure your settings.
Only Responders can configure Sync Settings for individual tickets from the request channel in Slack
If enabled, the Description of the ticket will include a summary of the thread messages followed by the messages themselves. If disabled, only the messages will be included.
If you're using ClearFeed as a native helpdesk but want to escalate issues to Linear, follow the guide below:
Can we sync internal notes/comments from the ticketing system to Slack and vice-versa?
Answer: No, we currently don't support syncing internal notes between Linear and Slack.
Go to on the web app
Access Sync Settings by navigating to
You can access these settings on the Settings tab .