Slack Channels

Use the existing knowledge from your Slack channels to answer new questions and deflect repetitive queries

Indexing Slack Channels as Knowledge Source

After adding Clearfeed to the Slack Channels, you can now index your Knowledge Source as shown below:

Follow the process mentioned below to add private channels as knowledge sources -

1. Private Slack channels can be added by typing /invite @Clearfeed on the Slack channels.

2. If the sole purpose of adding Slack channels is to serve as a knowledge source, there is no need to configure channels as request or triage channels.

3. After adding Clearfeed to your private channels, you can set those channels as knowledge sources by following the process outlined below.

Step 1: Add your first Knowledge Source

• From the left navigation bar on the ClearFeed WebApp, go to AI > Knowledge Sources.
• Hover over the "Add Knowledge Source" dropdown at the top right corner to select Slack Channel.

• A side drawer will appear, prompting you to provide specific details:

  • Name: Designate a title for this Knowledge Source, which will be displayed on ClearFeed.

  • Tags: These are identifiers linked with every Knowledge Source, aiding in categorization and structuring. Customize tags based on your needs. Note: Slack will be a default tag.

  • Duration: Select the duration of the Slack data you wish to index as a knowledge source.

  • Channels: Select the Slack channels you want to add as the Knowledge source. You can select multiple Slack channels in this field.

  • Auto Reindex Regularly: When enabled, the particular knowledge source will reindex once every 24 hours.

• After saving your addition, the Knowledge Source will either start indexing immediately (reflected by an Indexing status) or will be picked soon (reflected with an Initiated status). Get more details on Managing Knowledge Sources here.

By default, ClearFeed only indexes messages initiated by human users and the ClearFeed app itself. Threads started by other bots are not included in your Knowledge Source.

If you need to index bot-initiated threads, please contact ClearFeed Support with details about which bots you need whitelisted, including their App IDs if available.

Step 2: Test your Knowledge Source

Once the status of the knowledge source has been indexed, test the GPT-powered responses generated from it. Refer to the document below for more information.

Testing GPT-Powered Answers

Step 3: Enable 'Answers' in the Collection Settings

Navigate to the collection settings where you want to enable GPT-Powered Answers and enable 'Answers'. Refer to the document below for more information.

Virtual Agent & Agent Assistant