# Task & Ticketing Systems

## **How ClearFeed Works with Task & Ticketing Integrations?**

ClearFeed supports integrations with **below Task Management and Ticketing tools:**

* [Zendesk](https://docs.clearfeed.ai/clearfeed-help-center/integrations/zendesk)
* [Freshdesk](https://docs.clearfeed.ai/clearfeed-help-center/integrations/freshdesk)
* [Intercom](https://docs.clearfeed.ai/clearfeed-help-center/integrations/intercom)
* [JIRA Service Management](https://docs.clearfeed.ai/clearfeed-help-center/integrations/jira-service-management)
* [Salesforce](https://docs.clearfeed.ai/clearfeed-help-center/integrations/salesforce)
* [Jira](https://github.com/clearfeed/new-docs/blob/main/integrations/jira/README.md)
* [Linear](https://github.com/clearfeed/new-docs/blob/main/integrations/linear/README.md)
* [Asana](https://github.com/clearfeed/new-docs/blob/main/integrations/asana/README.md)
* [ClickUp](https://docs.clearfeed.ai/clearfeed-help-center/integrations/clickup)
* [HubSpot](https://docs.clearfeed.ai/clearfeed-help-center/integrations/hubspot)
* [GitHub](https://docs.clearfeed.ai/clearfeed-help-center/integrations/github)

Some tools, like **Jira, Linear and ClickUp** *serve as both* **Task Management** & **Ticketing System**, depending on how your team operates and how you have configured it.

*Selecting the correct configuration in ClearFeed ensures that SLAs and response times are handled correctly.*

| Use Case                                                     | Configure as a Task Management System | Configure as a Ticketing System |
| ------------------------------------------------------------ | ------------------------------------- | ------------------------------- |
| **Tracking internal tasks, projects, or team workflows**     | ✅ Yes                                 | ❌ No                            |
| **Managing customer support or IT service requests**         | ❌ No                                  | ✅ Yes                           |
| **Measuring SLA compliance and response times**              | ❌ No                                  | ✅ Yes                           |
| **Assigning work internally without affecting SLA tracking** | ✅ Yes                                 | ❌ No                            |
| **Pausing SLA timers when an issue is escalated externally** | ❌ No                                  | ✅ Yes                           |

## **How to use Integrations with ClearFeed?**

💡 *Choosing the correct mode ensures that ClearFeed behaves correctly in your workflow!*

ClearFeed provides two models for working with task/ticketing systems:

1. **Directly Creating Tickets/Tasks in the Integrated System**
   * Requests in ClearFeed are **immediately converted into tasks/tickets** in the external system.
   * ClearFeed **does not track service metrics** such as SLA compliance or time spent.
   * Best suited when your team **primarily works in the external system** and does not need ClearFeed for request tracking.
   * Read more about [Ticketing](https://docs.clearfeed.ai/clearfeed-help-center/how-it-works/request-tickets-tasks).
2. **Creating Tasks in External System**
   * Requests remain in ClearFeed **until an agent decides to push them externally**.
   * **How to push requests manually:**
     * **Option 1:** Use the **"More Actions" menu in Triage** to create a ticket/task in the external system.
     * **Option 2:** Use an **emoji reaction** in the Request Channel to trigger task creation.
   * This approach allows ClearFeed to **track SLAs and time spent** even after sending the request to an external system.
   * Read more about [Creating Task](https://docs.clearfeed.ai/clearfeed-help-center/how-it-works/creating-or-linking-tasks).

{% hint style="success" %}
*If you rely on SLA tracking, choose option #2 and only create external tasks/tickets when needed.*
{% endhint %}