> For the complete documentation index, see [llms.txt](https://docs.clearfeed.ai/clearfeed-help-center/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.clearfeed.ai/clearfeed-help-center/clearfeed-helpdesk/notifications.md).

# Notifications

Get notified for updates on tickets within the ClearFeed App

## In-App Notifications

With [multiple Slack workspaces](/clearfeed-help-center/sources/manage-request-channels/slack-workspaces.md), Slack assignment and team notifications arrive in Primary, including for Secondary requests. Use the WebApp or Primary triage link if you cannot open the original Secondary channel.

**In-App Notifications** provide important real-time alerts right inside ClearFeed, helping you prioritize your next action and respond faster.

#### How notifications appear

When a notification is triggered:

* It appears as a **banner in the top-right corner** of the app for immediate visibility
* The notification is also added to the **Notification Center**, where it is stored for later review

![](https://3455705434-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE2O2wTaNovd6fXpEuLKz%2Fuploads%2Fgit-blob-3296ba9155b7345f4c0dfe94983c4b66b1fbb6e6%2Fimage%20\(5\)%20\(1\)%20\(1\)%20\(1\)%20\(1\).png?alt=media)

With In-App Notifications, you will no longer have to rely on your email notifications to stay updated on the latest activities in your account.

In-app notifications include the following:

<table><thead><tr><th width="234.6666259765625">Notification</th><th>Definition</th></tr></thead><tbody><tr><td>New request created</td><td>This is triggered when a request is created. Applicable only for Product Edition as External Helpdesk.</td></tr><tr><td>New ticket created</td><td>This is triggered when a request is converted to a ticket. reated. Applicable only for Product Edition as Internal Helpdesk.</td></tr><tr><td>New message received</td><td><p>For internal edition, this notification will be sent only for new messages on tickets. Whereas for external edition, this notification will be sent for new messages on requests. You will receive a notification for new message received for Requests/Tickets:</p><ul><li>Assigned to you</li><li>You've responded to</li><li>You're tagged in</li></ul></td></tr></tbody></table>

You can set your notification preferences or mark all your notifications as read or archive notifications using the icons at the top right corner of the Notification Center.

**Notification preferences**

You can choose to receive alerts for the activities that are important to you. Your agents can set up their own preferences as well. You can customize your notification experience through two types of preferences:

#### Global Preferences

* Disable/enable in-app notifications globally if desired

#### Workflow Preferences

* Enable or disable notifications for each workflow type (new message, new ticket, new request)

To change your notification preferences,

* Click on the **Preferences** icon at the top right corner of the Notification Center.
* Enable the notifications that are relevant to you against each type of notification.

{% hint style="warning" %}
Notifications are initially disabled. You'll need to enable them to start receiving notifications.
{% endhint %}

## Browser Notifications (WebApp)

In addition to in-app notifications, ClearFeed also supports **browser notifications** on the web app.

* When you’re actively using ClearFeed in a browser tab, you’ll see in-app notifications inside the app.
* When ClearFeed is open in another tab or window (or running in the background), you’ll receive browser notifications instead—so you don’t miss important updates.

<figure><img src="https://3455705434-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE2O2wTaNovd6fXpEuLKz%2Fuploads%2Fq48MX90CDhGE7zRqS4Cx%2Fimage.png?alt=media&amp;token=5528ea16-206e-4801-80d6-ec6f9d67be6a" alt="" width="495"><figcaption></figcaption></figure>

### Enabling or disabling browser notifications

* When you enable in-app notifications, your browser will ask for permission to allow ClearFeed to send notifications.
* If you **allow** notifications, ClearFeed can show browser notifications when you’re not on the active tab.
* If you **block** notifications, ClearFeed will not send browser notifications.

You can change this anytime from your **browser’s site settings**:

* Disable notifications if you don’t want to receive them anymore.
* Re-enable notifications later if you want to start receiving them again.

## Assignment Notifications

When someone else, or an automation, assigns a request or ticket to you, ClearFeed sends you a **direct message in Slack** from the ClearFeed app. If a request is reassigned or unassigned, the previous assignee also gets a direct message.

| Event                                                                   | Slack direct message?                                                                                                                                                                               |
| ----------------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Another user assigns you (web app, triage channel, or Slack)            | Yes                                                                                                                                                                                                 |
| An automation or assignment rule (for example, Round Robin) assigns you | Yes                                                                                                                                                                                                 |
| A request is assigned to a team you're part of                          | Yes, to responder members of the team except the person assigning. Each member can [opt out](/clearfeed-help-center/account-setup/personal-preferences.md#manage-personal-notifications-via-slack). |
| You assign the request to yourself (**Take it** or the Assign emoji)    | No                                                                                                                                                                                                  |
| You're auto-assigned as the first responder                             | No direct message. You may see a private message in the channel, which you can dismiss or turn off with **Don't show again**.                                                                       |
| Someone assigns requests using **Bulk Edit** in the web app             | No                                                                                                                                                                                                  |

{% hint style="info" %}
Assignment direct messages can't be turned off for individual assignees, except for team assignments and first-responder auto-assignments, which each user can turn off in [Personal Notifications](/clearfeed-help-center/account-setup/personal-preferences.md#manage-personal-notifications-via-slack).
{% endhint %}

### Email notifications

ClearFeed doesn't email assignees by default, but you can set this up with an [Automation](/clearfeed-help-center/clearfeed-helpdesk/automations.md). Create an automation that triggers when a ticket is updated, add an **Assignee** condition if needed, and use the [Send Email](/clearfeed-help-center/clearfeed-helpdesk/automations/automation-actions.md#send-email) action with **Assignee Email** as the recipient.