Notifications

Get notified for updates on tickets within the ClearFeed App

In-App Notifications

In-App Notifications provide important real-time alerts right inside ClearFeed. This way you can prioritize your next action and respond faster. You can open the Notification Center by clicking on the bell icon in the left navigation bar to view the history of all your notifications, allowing you to review past notifications even if you missed them when they first appeared.

With In-App Notifications, you will no longer have to rely on your email notifications to stay updated on the latest activities in your account.

In-app notifications include the following:

Notification	Definition
New request created	This is triggered when a request is created. Applicable only for Product Edition as External Helpdesk.
New ticket created	This is triggered when a request is converted to a ticket. reated. Applicable only for Product Edition as Internal Helpdesk.
New message received	For internal edition, this notification will be sent only for new messages on tickets. Whereas for external edition, this notification will be sent for new messages on requests. You will receive a notification for new message received for Requests/Tickets: Assigned to you You've responded to You're tagged in

You can set your notification preferences or mark all your notifications as read or archive notifications using the icons at the top right corner of the Notification Center.

Notification preferences

You can choose to receive alerts for the activities that are important to you. Your agents can set up their own preferences as well. You can customize your notification experience through two types of preferences:

Global Preferences

• Disable/enable in-app notifications globally if desired

Workflow Preferences

• Enable or disable notifications for each workflow type (new message, new ticket, new request)

To change your notification preferences,

• Click on the Preferences icon at the top right corner of the Notification Center.

• Enable the notifications that are relevant to you against each type of notification.

Notifications are initially disabled. You'll need to enable them to start receiving notifications.

Coming Soon

• Browser Notifications