Notifications
Get notified for updates on tickets within the ClearFeed App
In-App Notifications
In-App Notifications provide important real-time alerts right inside ClearFeed, helping you prioritize your next action and respond faster.
How notifications appear
When a notification is triggered:
It appears as a banner in the top-right corner of the app for immediate visibility
The notification is also added to the Notification Center, where it is stored for later review
With In-App Notifications, you will no longer have to rely on your email notifications to stay updated on the latest activities in your account.
In-app notifications include the following:
New request created
This is triggered when a request is created. Applicable only for Product Edition as External Helpdesk.
New ticket created
This is triggered when a request is converted to a ticket. reated. Applicable only for Product Edition as Internal Helpdesk.
New message received
For internal edition, this notification will be sent only for new messages on tickets. Whereas for external edition, this notification will be sent for new messages on requests. You will receive a notification for new message received for Requests/Tickets:
Assigned to you
You've responded to
You're tagged in
You can set your notification preferences or mark all your notifications as read or archive notifications using the icons at the top right corner of the Notification Center.
Notification preferences
You can choose to receive alerts for the activities that are important to you. Your agents can set up their own preferences as well. You can customize your notification experience through two types of preferences:
Global Preferences
Disable/enable in-app notifications globally if desired
Workflow Preferences
Enable or disable notifications for each workflow type (new message, new ticket, new request)
To change your notification preferences,
Click on the Preferences icon at the top right corner of the Notification Center.
Enable the notifications that are relevant to you against each type of notification.
Notifications are initially disabled. You'll need to enable them to start receiving notifications.
Browser Notifications (WebApp)
In addition to in-app notifications, ClearFeed also supports browser notifications on the web app.
When you’re actively using ClearFeed in a browser tab, you’ll see in-app notifications inside the app.
When ClearFeed is open in another tab or window (or running in the background), you’ll receive browser notifications instead—so you don’t miss important updates.
Enabling or disabling browser notifications
When you enable in-app notifications, your browser will ask for permission to allow ClearFeed to send notifications.
If you allow notifications, ClearFeed can show browser notifications when you’re not on the active tab.
If you block notifications, ClearFeed will not send browser notifications.
You can change this anytime from your browser’s site settings:
Disable notifications if you don’t want to receive them anymore.
Re-enable notifications later if you want to start receiving them again.
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