AI Agents

With AI Agents, you can answer customers instantly, keep your team in the loop, and get things done faster.

Overview

AI Agents in ClearFeed act as intelligent helpers in Slack, offering accurate answers by tapping into your linked knowledge sources. They're fully configurable and understand context, so responses feel natural and helpful. Beyond Q&A, they can also take actions—like creating JIRA tickets or updating deals in HubSpot—right from the conversation.

Each AI Agent can be customized and configured at the Collection level, allowing teams to tailor the behavior, data access, and tool integration of the AI for different support workflows.

What is an AI Agent?

An AI Agent in ClearFeed is a smart assistant that operates within Slack to:

• ✅ Provide answers based on selected Knowledge Sources

• 🔧 Connect with tools like JIRA, HubSpot, and Zendesk for action-taking capabilities

• 🤖 Interact autonomously or be manually invoked by users by tagging the bot in threads

How to Build and Use AI Agents?

You need to create knowledge sources in ClearFeed and connect to the required tools to enable the AI Agents to answer questions and take actions.

Add your Knowledge Sources

Knowledge Sources

(Optional) Connect to Jira, Zendesk, Notion, or HubSpot

Create AI Agents

Build AI Agents

Configure AI Agents

Use AI Agents