Personal Preferences
Preferences help you manage settings like display mode, email signature, and notifications.
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Preferences help you manage settings like display mode, email signature, and notifications.
Last updated
Was this helpful?
Email digests can be enabled/disabled individually by users who are a part of the ClearFeed account.
Go to your
Toggle the Send Weekly Digests by Email option
Signatures are unique to each user/agent with access to ClearFeed (i.e. they are added to the ClearFeed web console).
Configure and set the desired signature.
You can configure your personal notification preferences directly from the ClearFeed App on Slack. Follow these steps:
Open the ClearFeed App on Slack.
In the Home tab, click the Personal Notifications button.
In the popup, you can enable various notifications:
Digests
Weekly Digest: Check “Every Monday for my requests unresolved for over 7 days on the ClearFeed App.”
Daily Digest: Check “Daily for my requests that are open and need a response on the ClearFeed App.”
Other Notifications (delivered via DM from ClearFeed App)
When a request is auto-assigned to you
When you assign a request to yourself using an emoji
When you mark a request as solved using an emoji
When you escalate the priority of a request to urgent using an emoji
When you sync an internal comment from Triage to the ticketing system
Click Save to apply your preferences.
Head over to the page on the ClearFeed dashboard.
