ClearFeed Help Center
ChangelogSign Up
  • Getting Started
    • Integrate Slack
    • For Customer Support
      • ClearFeed Helpdesk
      • Slack <> Ticketing Integration
    • For Internal Support
      • ClearFeed Helpdesk
      • Slack <> Ticketing Integration
    • GPT-Powered Answers
    • Security
  • ACCOUNT SETUP
    • Collections
    • Manage Request Channels
    • Setup Triage Channel
    • Teams Setup
    • Email Setup
    • Customer Portal
    • Web Chat
    • Child Accounts
    • Manage Users
    • Login Methods
    • Personal Preferences
  • Create Requests
    • Slack Channels
    • Private Tickets
    • DMs on Slack
    • Email
    • Web Chat
    • From Triage Channel
    • Web Dashboard
    • API
  • Manage Requests
    • Triage Channels
      • For External Helpdesk
      • For Internal Helpdesk
      • For Integrations
    • Web Dashboard
    • ClearFeed Slack App
    • Request Fields
  • Helpdesk Features
    • Tickets
    • Tasks
    • Views
    • Custom Fields
    • Forms
    • Emoji Rules
    • Insights
    • Quick Replies
    • Customers
    • Automations
    • Workflows
    • Business Schedule & SLA
    • Assignment Rules
    • Team Assignment
    • CSAT Survey
    • Announcements
    • Welcome Messages
    • AI Fields
    • Digests
    • Notifications
    • Merging & Split
    • Importing Insights Data into Google Sheets
    • Approval Workflows
  • ClearFeed AI
    • GPT-Powered Answers
      • Virtual Agent & Agent Assistant
      • Testing GPT-Powered Answers
      • Personalize GPT-Powered Answers Name & Logo
    • Knowledge Sources
      • Private Knowledge Sources
        • Confluence
        • Zendesk
        • Freshdesk
        • Notion
        • Slack Channels
        • Slack Canvas
        • Coda
        • Intercom
        • Google Drive
        • Other Supported KS
      • Public Knowledge Sources
      • Managing Knowledge Sources
      • FAQs
    • Prompt Customization
    • Search Using Natural Language
    • Bot Interactions
    • ClearBot Assist
    • AI Agents
  • Integrations
    • Task & Ticketing Systems
    • Zendesk
      • Forms
    • Freshdesk
      • Forms
    • Intercom
      • Forms
    • ClickUp
      • Lists
    • HubSpot
      • Forms
    • Salesforce Service Cloud
    • Jira Service Management
    • Jira
    • Linear
    • Asana
    • GitHub
    • FAQs
  • Account Settings
    • Whitelabel ClearFeed
    • Additional Settings
      • Bot Whitelisting
      • Notification Settings
      • Data Retention
      • Pausing Resolution Time
      • Account Management
    • Plans & Billing
    • Developer Settings
  • Pricing and Billing
    • Pricing
    • Billing
      • External Helpdesk
      • Internal Helpdesk
      • Integrations
  • Changelog
    • ClearFeed Release Changelog
Powered by GitBook
On this page
  • Method 1: Using ClearFeed's Email Integration
  • Method 2: Forwarding Emails to a Slack Channel
  • FAQs

Was this helpful?

Edit on GitHub
  1. Create Requests

Email

Learn how interacting on Email tickets looks like for requestors and agents

PreviousDMs on SlackNextWeb Chat

Last updated 4 days ago

Was this helpful?

ClearFeed allows you to convert incoming emails into actionable requests directly within Slack, providing two primary methods for integrating your email workflow:

Method 1: Using ClearFeed's Email Integration

This is the recommended method for a full email-to-Slack ticketing workflow.

With this integration, emails sent to your designated support email address (either your existing one or a ClearFeed-provided address) are automatically processed by ClearFeed and appear as new requests in your configured Triage Slack channel. Replies made in the Slack thread by your team are then synced back as replies to the original email sender, providing a seamless experience for both customers and agents.

Method 2: Forwarding Emails to a Slack Channel

When an email is sent to a channel where ClearFeed is a member, ClearFeed can identify it and convert it into a new request within the Collection that the channel belongs to. The email content and attachments will appear as a a regular Slack message in the channel, and ClearFeed will create a thread for it as a new request.

Replies made in the Slack thread for requests created via this method will not be synced back to the original email sender. This method is primarily for bringing email content into Slack for discussion or internal tracking, not for managing email conversations with external users.

FAQs

  1. Can I customize the look or layout of response emails sent from ClearFeed? Answer:No, currently, ClearFeed does not support customization of the look or layout of response emails.

  2. Is there a way to set up custom email templates for responses? Asnwer: While ClearFeed does not have built-in templates for emails, users can set up signatures for outgoing emails directly within ClearFeed. This allows you to include specific information or branding in your email replies.

To learn more about setting up and using ClearFeed's Email integration, please refer to .

You can also create ClearFeed requests by , enabling you to manage email-based requests directly within Slack.

this page
forwarding emails directly to a Slack