Quick Replies

Create text templates that can be quickly inserted into conversations

Quick Replies can be used to create text templates that can be interested in messages while replying to requests from the ClearFeed web app.

Coming Soon: Quick replies will be available on Slack while replying from the triage channel.

Create a Reply

1. Access by going to the ClearFeed web app -> More -> Quick Replies

2. Click on Create Quick Reply

3. Name your reply and draft the message in the text editor

4. Select the Collection(s) where the Quick Reply should be accessible

5. Save the Reply

Using Quick Replies

1. Open any request on the ClearFeed web app

2. You'll see the Quick Replies button in the reply window

3. Hover over the reply to read the whole text

4. And click on the text to insert it into your message

   • You can click on Manage Quick Replies to create/modify your replies