Quick Replies

Create text templates that can be quickly inserted into conversations

Quick Replies can be used to create text templates that can be used to reply to requests from the ClearFeed web app and Slack.

Create a Reply

1. Access by going to the ClearFeed web app -> More -> Quick Replies

2. Click on Create Quick Reply

3. Name your reply and draft the message in the text editor

4. Select the Collection(s) where the Quick Reply should be accessible

5. Save the Reply

Using Quick Replies

From the Web app:

1. Open any request on the ClearFeed web app

2. You'll see the Quick Replies button in the reply window

3. Hover over the reply to read the whole text

4. And click on the text to insert it into your message

   • You can click on Manage Quick Replies to create/modify your replies

From Slack:

1. Go to any of the requests in the triage channel where you see the request details

2. To see the list of Quick Replies:

   1. For Internal Helpdesk, click on "Quick Reply"

   2. For the External Helpdesk, click on "More Actions" -> click on "Send a Quick Reply" and click on "Next"

3. Select the Quick Reply from the dropdown

4. You will see the content of the selected Quick Reply

5. For posting the content to the thread

   1. You can click on "Post to Thread" to directly post the message

   2. You can copy and paste the content to the Slack message editor, make changes and send the message

Making Quick Replies from Slack