# Quick Replies

Quick Replies can be used to create text templates that can be used to reply to requests from the ClearFeed web app and Slack.

## Create a Quick Reply

1. Access by going to the ClearFeed web app -> **More** -> [Quick Replies](https://web.clearfeed.app/quick-replies)
2. Click on Create Quick Reply
3. Name your reply and draft the message in the text editor
4. Select the Collection(s) where the Quick Reply should be accessible
   1. Choose **All Current** to apply and make the reply selectable across all current collections.
   2. Choose **All Current and Future** to make the reply selectable across all current and future collections.
5. Save the Reply

<figure><img src="https://3455705434-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE2O2wTaNovd6fXpEuLKz%2Fuploads%2Fgit-blob-87b1df7bf1cd9070ee5854c8930c511711fbb0df%2FQuick%20Reply%20Setup-VEED.gif?alt=media" alt="" width="563"><figcaption></figcaption></figure>

## Using Quick Replies in ClearFeed

Quick Replies allow you to save and reuse common responses when handling support requests. This feature helps maintain consistency and saves time by eliminating the need to type the same messages repeatedly.

### Using Quick Replies in the Web App

You can access Quick Replies in the ClearFeed web app through two convenient methods:

#### Option 1: Using the Quick Reply Button

* Open any request in the ClearFeed web app
* Locate the **Quick Replies** button in the reply window
* Browse available replies:
  * Hover over any reply to preview the full text
  * Click on your chosen reply to insert it into your message
* Edit the inserted text as needed before sending

{% hint style="success" %}
**Pro-Tip:** Click on **Manage Quick Replies** from this menu to create or modify your saved replies
{% endhint %}

<figure><img src="https://3455705434-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE2O2wTaNovd6fXpEuLKz%2Fuploads%2Fgit-blob-13a416b1beafeb75c51029d028738260bac96be2%2FSending%20Quick%20Replies-VEED.gif?alt=media" alt="" width="563"><figcaption><p>Insert a Quick Reply using the button</p></figcaption></figure>

#### Option 2: Using the "/" Shortcut

* Open any request in the ClearFeed web app
* Click in the Reply Editor to position your cursor
* Type **"/"** (forward slash) to open the command menu
* A small pop-up will appear with options to:
  * Attach a file
  * Add a quick reply
* Select **Quick Reply** using:
  * Arrow keys (up/down) and Enter
  * Or mouse click
* Browse through available Quick Replies and select the one you need
* The selected reply will be inserted into your message
* You can also select **+ New Quick Reply** to create a new saved response

<figure><img src="https://3455705434-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE2O2wTaNovd6fXpEuLKz%2Fuploads%2Fgit-blob-a70a1d406334aa8f805f317a46973d7feb7fb698%2Fezgif-83de29b4934b9c.gif?alt=media" alt=""><figcaption><p>Insert a Quick Reply using "/" Shortcut</p></figcaption></figure>

### Using Quick Replies in Slack

Quick Replies are also available directly within Slack for seamless workflow integration:

1. Navigate to any request in your triage channel
2. Locate the **ClearBot Assist** button beneath the request details
3. Click the button to open the Quick Replies dropdown menu
4. Select a reply from the list:
   * The full content of the selected Quick Reply will be displayed
5. Choose how to use the reply:
   * Click **Post to Thread** to send the message immediately
   * Or copy the content, paste it into the Slack message editor, make any necessary modifications, and then send\\

     <figure><img src="https://3455705434-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FE2O2wTaNovd6fXpEuLKz%2Fuploads%2Fgit-blob-3d3422a88c82c5df5682d0ebb46e3d37b2d5fad7%2FQuick%20Reply%20from%20Slack%20Updated-VEED.gif?alt=media" alt=""><figcaption></figcaption></figure>

## Managing Quick Replies

To create, edit, or delete Quick Replies:

1. Access the Quick Replies management screen via:
   * The **Manage Quick Replies** option in the Quick Replies dropdown
   * Or navigate to **Settings > Quick Replies** in the main menu
2. From here you can:
   * Create new replies
   * Edit existing replies
   * Delete unwanted replies
   * Organize replies into categories

{% hint style="success" %}
**Pro-Tip:**\
Create Quick Replies for your most common scenarios to improve response consistency and efficiency
{% endhint %}


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