Quick Replies

Create text templates that can be quickly inserted into conversations

Quick Replies can be used to create text templates that can be used to reply to requests from the ClearFeed web app and Slack.

Create a Reply

1. Access by going to the ClearFeed web app -> More -> Quick Replies

2. Click on Create Quick Reply

3. Name your reply and draft the message in the text editor

4. Select the Collection(s) where the Quick Reply should be accessible

   1. Choose All Current to apply and make the reply selectable across all current collections.

   2. Choose All Current and Future to make the reply selectable across all current and future collections.

5. Save the Reply

Using Quick Replies

From the Web app:

1. Open any request on the ClearFeed web app

2. You'll see the Quick Replies button in the reply window

3. Hover over the reply to read the whole text

4. And click on the text to insert it into your message

   • You can click on Manage Quick Replies to create/modify your replies

From Slack:

1. Go to any of the requests in the triage channel where you see the request details

2. Click on the ClearBot Assist button

3. Select a reply from the dropdown

   1. You will see the content of the selected Quick Reply

4. You can click on Post to Thread to directly post the message

   1. You can also copy and paste the content to the Slack message editor, make changes and send the message