Quick Replies
Create text templates that can be quickly inserted into conversations
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Create text templates that can be quickly inserted into conversations
Last updated
Was this helpful?
Quick Replies can be used to create text templates that can be used to reply to requests from the ClearFeed web app and Slack.
Access by going to the ClearFeed web app -> More ->
Click on Create Quick Reply
Name your reply and draft the message in the text editor
Select the Collection(s) where the Quick Reply should be accessible
Choose All Current to apply and make the reply selectable across all current collections.
Choose All Current and Future to make the reply selectable across all current and future collections.
Save the Reply
Quick Replies allow you to save and reuse common responses when handling support requests. This feature helps maintain consistency and saves time by eliminating the need to type the same messages repeatedly.
You can access Quick Replies in the ClearFeed web app through two convenient methods:
Open any request in the ClearFeed web app
Locate the Quick Replies button in the reply window
Browse available replies:
Hover over any reply to preview the full text
Click on your chosen reply to insert it into your message
Edit the inserted text as needed before sending
Pro-Tip: Click on Manage Quick Replies from this menu to create or modify your saved replies
Open any request in the ClearFeed web app
Click in the Reply Editor to position your cursor
Type "/" (forward slash) to open the command menu
A small pop-up will appear with options to:
Attach a file
Add a quick reply
Select Quick Reply using:
Arrow keys (up/down) and Enter
Or mouse click
Browse through available Quick Replies and select the one you need
The selected reply will be inserted into your message
You can also select + New Quick Reply to create a new saved response
Quick Replies are also available directly within Slack for seamless workflow integration:
Navigate to any request in your triage channel
Locate the ClearBot Assist button beneath the request details
Click the button to open the Quick Replies dropdown menu
Select a reply from the list:
The full content of the selected Quick Reply will be displayed
Choose how to use the reply:
Click Post to Thread to send the message immediately
Or copy the content, paste it into the Slack message editor, make any necessary modifications, and then send
To create, edit, or delete Quick Replies:
Access the Quick Replies management screen via:
The Manage Quick Replies option in the Quick Replies dropdown
Or navigate to Settings > Quick Replies in the main menu
From here you can:
Create new replies
Edit existing replies
Delete unwanted replies
Organize replies into categories
Best Practice: Create Quick Replies for your most common scenarios to improve response consistency and efficiency
There are two ways for you to add a Quick Reply while replying to any of the request.
Option 1: Use Quick Reply Button
Open any request on the ClearFeed web app
You'll see the Quick Replies button in the reply window
Hover over the reply to read the whole text
And click on the text to insert it into your message
You can click on Manage Quick Replies to create/modify your replies
Option 2: Use the / shortcut
Open any request on the ClearFeed web app
Go to the Reply Editor
Type "/"
You will see a small pop-up with option to attach a file or add a quick reply
Now use the upward or downward key from keyboard or mouse and click on "Quick Reply"
Now browse through the Quick Reply configured and select the one which needs to be added
You can also use the option to add a New Quick Reply
Go to any of the requests in the triage channel where you see the request details
Click on the ClearBot Assist button
Select a reply from the dropdown
You will see the content of the selected Quick Reply
You can click on Post to Thread to directly post the message
You can also copy and paste the content to the Slack message editor, make changes and send the message
