Shortcut on Slack

Slash commands on Slack

Request Routing must be enabled in your DM Collection to create tickets using the File a Ticket button. Learn how to do that here.

Slash command shortcut /File a ticket enables you to start a ticket from anywhere in Slack.

Create Tickets using /File a Ticket shortcut

1. In the Slack message box - type the command /File a ticket

2. Click on ClearFeed's File a ticket shortcut (or hit Enter)

3. You will see a dropdown of all available Forms, grouped by the Collections they're linked to.

4. Select the relevant Form

5. Enter the details and your ticket will be created

6. You can track and update the created ticket from the Messages section in the ClearFeed Slack App.

7. Replies from agents would also land in the same thread.

Creating tickets using Slash command shortcut

Salesforce, Jira, JSM, and Linear ticketing are not supported with this method currently. If you want support for the same, please notify us at [e-mail].

Create Requests From Triage Channel

Use the command /cf-start-thread from the triage channel to send a message to a specific customer channel. This message will in turn be treated as a request.

1. Type the command /cf-start-thread in the message box on the triage channel

2. Hit enter

3. Select the customer channel

4. Type your message