From Triage Channel

Use the /cf-start-thread command to create a request on any customer channel

Create Requests From the Triage Channel

Use the command /cf-start-thread from the triage channel to send a message to a specific customer channel. This message will in turn be treated as a request.

1. Type the command /cf-start-thread in the message box on the triage channel

2. Hit enter

3. Select the customer channel

4. Type your message and Submit