From Triage Channel
Use the /cf-start-thread command to create a request on any customer channel
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Use the /cf-start-thread command to create a request on any customer channel
Last updated
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Use the command /cf-start-thread from the triage channel to send a message to a specific customer channel. This message will in turn be treated as a request.
Type the command /cf-start-thread in the message box on the triage channel
Hit enter
Select the customer channel
Type your message