Emoji Rules
Emoji Rules enable quick actions on ClearFeed requests/tickets allowing you to save time and get work done on Slack.
For Jira: This page covers emoji rules for ClearFeed requests/tickets. Learn how to set and use emoji actions for Jira here.
Emoji based Actions
React to the request message with 👀 emoji to assign the request to yourself.
Add the ✅ emoji to the request message to solve the request.
Steps to Configure Emoji Rules:
Navigate to your Collection > click on Settings from the top-left corner
Expand Emoji Rules
Enable the Rules of your choice and click on the edit icon to change the emoji
You can also add Custom Emojis for these actions. To add a Custom Emoji, select "Add Custom Emoji"
Apply on Request Channel: Use the ⚙️ icon to enable applying the emoji reactions on the request channel message if the request is assigned/solved via any method (only applicable for ClearFeed requests).
Apply emoji rules for:
ClearFeed Requests: Emoji actions only work on ClearFeed Requests
External ticketing platform: Emoji actions only work on External Tickets (only Jira supported)
ClearFeed requests & external ticketing platform: Emoji actions work on both the external ticket and the associated ClearFeed Request.
Note: These emoji actions are currently supported for ClearFeed Requests, ClearFeed Tickets, and Jira Ticketing.
We will soon be extending support for other ticketing integrations.
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