Emoji Rules
Emoji Rules enable quick actions on ClearFeed requests/tickets allowing you to save time and get work done on Slack.
For Jira: This page covers emoji rules for ClearFeed requests/tickets. Learn how to set and use emoji actions for Jira here.
Emoji based Actions
React to the request message with 👀 emoji to assign the request to yourself.
Add the ✅ emoji to the request message to solve the request.
Note: These emoji actions are currently supported for ClearFeed Requests, ClearFeed Tickets, and Jira Ticketing.
We will soon be extending support for other ticketing integrations.
Apply on Request Channel: Use the ⚙️ icon to enable applying the emoji reactions on the request channel message if the request is assigned/solved via any method (only applicable for ClearFeed requests).
Apply emoji rules for:
ClearFeed Requests: Emoji actions only work on ClearFeed Requests
External ticketing platform: Emoji actions only work on External Tickets (only Jira supported)
ClearFeed requests & external ticketing platform: Emoji actions work on both the external ticket and the associated ClearFeed Request.
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