Emoji Rules

Emoji Rules let you trigger quick, predefined actions on ClearFeed requests or tickets directly from Slack — making it easy to stay on top of work without leaving your conversations.

Who Can Use Emoji Rules?

• Assign (👀) and Solve (✅) actions can only be triggered by Responders in Request Channels.

• Urgent (🚨) action can be configured to work for all users, not just Responders.

Where Emoji Rules Work

• Emoji Rules only work when applied to the original request message in Request Channels.

• Emoji reactions in Triage Channels are not supported.

Supported Actions

Action	Emoji	Description
Assign	👀	Assigns the request to yourself
Solved	✅	Marks the request as resolved
Urgent	🚨	Sets the request priority to "Urgent"

Configure Emoji Rules

1. Open your Collection's Settings

2. Expand Emoji Rules

3. Enable the Rules of your choice and click on the edit icon to change the emoji

You can also add Custom Emojis for these actions. To add a Custom Emoji, select "Add Custom Emoji"

Emoji Actions under Collection Settings

Automatically Tag Requests with Emojis: One can also configure Emojis to be applied on Request messages - if the state of the Request is changed by any means (such as marking the Request solved from either the Triage channel or the Webapp). Use the ⚙️ icon next to the Enable/Disable slider on the Emoji rules to enable applying the emoji reactions on the request channel messages if the request is assigned/solved via any method (only applicable for ClearFeed requests).

Apply emoji rules for:

• ClearFeed Requests: Emoji actions only work on ClearFeed Requests

• External ticketing platform: Emoji actions only work on External Tickets (only Jira supported)

• ClearFeed requests & external ticketing platform: Emoji actions work on both the external ticket and the associated ClearFeed Request.

Note:

• These emoji actions are currently supported for ClearFeed Requests, ClearFeed Tickets, Jira Ticketing, ClickUp Ticketing, Intercom Ticketing and Zendesk Ticketing.

• Emojis for Assign and Solved only work when applied by a Responder

• Emojis for Assign, Solve and Urgent will be added to the Triage Channel message and, if selected, to the Request Channel message whenever a request is assigned.

Emoji actions with ClearFeed Ticketing