Emoji Rules

Emoji Rules enable quick actions on ClearFeed requests/tickets using Slack Emojis - allowing you to save time and get work done on Slack. Note that Emoji Rules only work when applied by the responders on Request Channels. Emoji rules DO NOT work if the Emoji is applied by Non-responders on Request Channel or Triage Channel or Emoji is applied by responders on Triage Channels.

For Jira: This page covers emoji rules for ClearFeed requests/tickets. Learn how to set and use emoji actions for JIRA, ClickUp and Zendesk.

• React to the request message with 👀 emoji to assign the request to yourself.

• Add the ✅ emoji to the request message to solve the request.

• React to the request message with 🚨 emoji to change the priority of the request to "Urgent"

Supported Actions

Assign

• React with 👀 to assign the ticket to yourself.

Solved

• React with ✅ to move the ticket to the Solved state.

Urgent

• React with the 🚨 emoji to move the ticket to an Urgent priority.

Configure Emoji Rules

1. Open your Collection's Settings
2. Expand Emoji Rules

3. Enable the Rules of your choice and click on the edit icon to change the emoji

You can also add Custom Emojis for these actions. To add a Custom Emoji, select "Add Custom Emoji"

Emoji Actions under Collection Settings

Automatically Tag Requests with Emojis: One can also configure Emojis to be applied on Request messages - if the state of the Request is changed by any means (such as marking the Request solved from either the Triage channel or the Webapp). Use the ⚙️ icon next to the Enable/Disable slider on the Emoji rules to enable applying the emoji reactions on the request channel messages if the request is assigned/solved via any method (only applicable for ClearFeed requests).

Apply emoji rules for:

• ClearFeed Requests: Emoji actions only work on ClearFeed Requests

• External ticketing platform: Emoji actions only work on External Tickets (only Jira supported)

• ClearFeed requests & external ticketing platform: Emoji actions work on both the external ticket and the associated ClearFeed Request.

Note:

• These emoji actions are currently supported for ClearFeed Requests, ClearFeed Tickets, Jira Ticketing, ClickUp Ticketing and Zendesk Ticketing.

• Emojis for Assign and Solved only work when applied by a Responder

• Emojis for Assign, Solve and Urgent will be added to the Triage Channel message and, if selected, to the Request Channel message whenever a request is assigned.

Emoji actions with ClearFeed Ticketing