Emoji Rules

Emoji Rules let you trigger quick, predefined actions on ClearFeed requests or tickets directly from Slack — making it easy to stay on top of work without leaving your conversations.

Who Can Use Emoji Rules?

  • Assign (👀) and Solve () actions can only be triggered by Responders in Request Channels.

  • Urgent (🚨) action can be configured to work for all users or only Responders.

Where Emoji Rules Work

  • Emoji Rules only work when applied to the original request message in Request Channels.

  • Emoji reactions in Triage Channels are not supported.

Supported Actions

Action
Emoji
Description

Assign

👀

Assigns the request to yourself

Solved

Marks the request as resolved

Urgent

🚨

Sets the request priority to "Urgent"

Configure Emoji Rules

  1. Expand Emoji Rules

  2. Enable the Rules of your choice and click on the edit icon to change the emoji

Emoji Rules under Collection Settings

Automatically Tag Requests with Emojis: One can also configure Emojis to be applied on Request messages - if the state of the Request is changed by any means (such as marking the Request solved from either the Triage channel or the Webapp). Use the ⚙️ icon next to the Enable/Disable slider on the Emoji rules to enable applying the emoji reactions on the request channel messages if the request is assigned/solved via any method (only applicable for ClearFeed requests).

Apply emoji rules for (only applicable for External Product Edition):

  • ClearFeed Requests: Emoji actions only work on ClearFeed Requests

  • External ticketing platform: Emoji actions only work on External Tickets

  • ClearFeed requests & external ticketing platform: Emoji actions work on both the external ticket and the associated ClearFeed Request.

Emoji actions with ClearFeed Ticketing

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