Emoji Rules

Emoji Rules enable quick actions on ClearFeed requests/tickets allowing you to save time and get work done on Slack.

For Jira: This page covers emoji rules for ClearFeed requests/tickets. Learn how to set and use emoji actions for Jira here.

Supported Actions

Assign

• React with 👀 to assign the ticket to yourself.

Solved

• React with ✅ to move the ticket to the Solved state.

Urgent

• React with the 🚨 emoji to move the ticket to an Urgent priority.

Configure Emoji Rules

1. Open your Collection's Settings

2. Expand Emoji Rules

3. Enable the Rules of your choice and click on the edit icon to change the emoji

You can also add Custom Emojis for these actions. To add a Custom Emoji, select "Add Custom Emoji"

Emoji Actions under Collection Settings

Apply on Request Channel: Use the ⚙️ icon to enable applying the emoji reactions on the request channel message if the request is assigned/solved via any method (only applicable for ClearFeed requests).

Apply emoji rules for:

• ClearFeed Requests: Emoji actions only work on ClearFeed Requests

• External ticketing platform: Emoji actions only work on External Tickets (only Jira supported)

• ClearFeed requests & external ticketing platform: Emoji actions work on both the external ticket and the associated ClearFeed Request.

Note: These emoji actions are currently supported for ClearFeed Requests, ClearFeed Tickets, and Jira Ticketing.

We will soon be extending support for other ticketing integrations.

Emoji actions with ClearFeed Ticketing