Whitelabel ClearFeed
You can white-label ClearFeed to enhance your brand visibility on Slack. This feature allows you to replace the ClearFeed app’s name and logo with your own, ensuring a consistent brand experience for customers and employees.
How to White-label ClearFeed?
From the left-nav bar, go to Settings -> Additional Settings
Under the
White-label ClearFeed
section, you will see an option toEdit
.Enter a new
Display Name
.Under the
Profile Photo
section, enter the exact URL of the image.Click on Save, and the selected image will appear in the display window.

Personalize GPT Powered Answers
Personalize how Virtual Agent/Agent Assistant appears on Slack by customizing the bot's profile photo and display name.
From the left-nav bar, go to Settings -> Additional Settings
Under the
Personalize GPT Powered Answers
section, you will see an option toEdit
.Enter a new
Display Name
.Under the
Profile Photo
section, enter the exact URL of the image.

Image Guidelines
Support image extensions: .png, .jpeg, .jpg.
To upload the image, first host it publicly (e.g., using an S3 bucket).
Google Drive URLs for images are not supported.
If images are hosted on a public site, ensure you verify their expiration dates as the URLs may become invalid afterwards.
Ensure the image URL ends with a proper image file extension. (e.g. https://www.example.com/image.png).
Examples:
Once you complete the above process to white-label the ClearFeed app, the updated name and logo will be visible in the below-mentioned scenarios:
Messages sent by ClearFeed workflows

ClearFeed's GPT-Powered automated answers shared on Slack

Ticket details shared on the request channel thread

Other ephemeral messages shared by ClearFeed when a user files a ticket or is auto-assigned a request

White-labeling for multiple accounts
If you have created child accounts that share the same Slack workspace, the white-labeling settings will be available in the parent account itself and the child accounts will inherit these settings.
If the child accounts share a different Slack workspace, then each of these accounts can have a separate white-labeling configuration which can be enabled by reaching out to the ClearFeed team via Slack or on [email protected].
Visibility
The ClearFeed app's legacy icon will still be made visible in multiple places even after white-labeling.
Whenever you are viewing a collapsed message thread in Slack, the messages that come from external ticketing integration or different channels (propagated by ClearFeed) indicate the ClearFeed icon as shown below:

Messages posted by ClearFeed showing senders' profiles: E.g., if you are on the triage channel and you hover over the user profile of someone whose reply has been synced from the request channel, the ClearFeed app's icon will be visible instead of the white-labeled icon.

While adding the ClearFeed bot to any channel, the Slack command
/invite @clearfeed
shows up the ClearFeed app icon only instead of the white-labeled icon

Last updated
Was this helpful?