Whitelabel ClearFeed

You can white-label ClearFeed to enhance your brand visibility on Slack. This feature allows you to replace the ClearFeed app’s name and logo with your own, ensuring a consistent brand experience for customers and employees.

If Child Accounts share the same Slack workspace with your Primary Account, then the white-label configuration of the Parent Account will be inherited.

How to White-label ClearFeed?

1. From the left-nav bar, go to Settings -> Additional Settings

2. Under the White-label ClearFeed section, you will see an option to Edit.

3. Enter a new Display Name.

4. Under the Profile Photo section, enter the exact URL of the image.

5. Click on Save, and the selected image will appear in the display window.

Personalize GPT Powered Answers

Personalize how Virtual Agent/Agent Assistant appears on Slack by customizing the bot's profile photo and display name.

• From the left-nav bar, go to Settings -> Additional Settings
• Under the Personalize GPT Powered Answers section, you will see an option to Edit.

• Enter a new Display Name.

• Under the Profile Photo section, enter the exact URL of the image.

Image Guidelines

• Support image extensions: .png, .jpeg, .jpg.

• To upload the image, first host it publicly (e.g., using an S3 bucket).

  • Google Drive URLs for images are not supported.

  • If images are hosted on a public site, ensure you verify their expiration dates as the URLs may become invalid afterwards.

• Ensure the image URL ends with a proper image file extension. (e.g. https://www.example.com/image.png).

Examples:

Once you complete the above process to white-label the ClearFeed app, the updated name and logo will be visible in the below-mentioned scenarios:

1. Messages sent by ClearFeed workflows

Auto-responses like OOO reminders triggered by ClearFeed workflows

1. ClearFeed's GPT-Powered automated answers shared on Slack

Automated answers shared on Slack

1. Ticket details shared on the request channel thread

White-labeled ClearFeed app shares the ticket details on Slack

1. Other ephemeral messages shared by ClearFeed when a user files a ticket or is auto-assigned a request

Ephemeral messages also reflect the white-labeled app

White-labeling for multiple accounts

• If you have created child accounts that share the same Slack workspace, the white-labeling settings will be available in the parent account itself and the child accounts will inherit these settings.

• If the child accounts share a different Slack workspace, then each of these accounts can have a separate white-labeling configuration which can be enabled by reaching out to the ClearFeed team via Slack or on [e-mail].

Visibility

The ClearFeed app's legacy icon will still be made visible in multiple places even after white-labeling.

1. Whenever you are viewing a collapsed message thread in Slack, the messages that come from external ticketing integration or different channels (propagated by ClearFeed) indicate the ClearFeed icon as shown below:

ClearFeed logo is visible when messages are viewed collapsed in a thread

1. Messages posted by ClearFeed showing senders' profiles: E.g., if you are on the triage channel and you hover over the user profile of someone whose reply has been synced from the request channel, the ClearFeed app's icon will be visible instead of the white-labeled icon.

1. While adding the ClearFeed bot to any channel, the Slack command /invite @clearfeed shows up the ClearFeed app icon only instead of the white-labeled icon

Adding ClearFeed bot in channel doesn't reflect white-labeled icon